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Location: Mumbai, India
Compensation: INR 300000 - 500000 per year
a. Primary responder for logging issues
b. Responsible to provide the first response to all emails received
c. Collect all data for TD reporting by running all scripts as set by SOP
d. Report 24*7 as per the roster and adhere to SOP for shift handover and activities
e. Coordinate and organize any indent calls and meetings and ensure the same is communicated to all stakeholders
f. Enable merchant integration support for new merchants.
g. Enabling new use cases for existing merchants.
h. Coordination with existing and new merchants for integration specific requirements.
i. Retrieve and analyse system logs to identify potential issues.
j. Escalate unresolved issues to the L2 team with detailed information.
k. Monitor the Application and ensuring timely identification of anomalies
Job data: Headcount Labs (headcountlabs.com), ODbL 1.0. The job description belongs to the employer. Location data © OpenStreetMap contributors and Overture Maps.
From live job posts on CoreHRx. Skill figures count posts that list their skills; salary figures only posts that show a salary.
The post states ₹3–5 LPA.
In Mumbai.
It is a full time job.
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