Assistant Manager - Housekeeping

Location: Mumbai, MH, India
Department: Customer Service

Job Description

We're looking for a detail-oriented and motivated Assistant Manager - Housekeeping to join our dynamic team in Mumbai, India. In this role, you'll play a crucial part in maintaining the highest standards of cleanliness, organization, and guest satisfaction across our facility. As an Assistant Manager, you'll lead, inspire, and support a dedicated housekeeping team while ensuring seamless operations and exceptional service delivery. If you're passionate about creating pristine environments and developing team members, we'd love to hear from you!

• Supervise, train, and mentor housekeeping staff to ensure consistent adherence to cleaning standards, safety protocols, and company policies
• Conduct regular quality inspections of all areas to verify cleanliness, maintenance, and compliance with organizational standards
• Manage daily housekeeping operations, including task assignments, scheduling, and resource allocation to optimize efficiency
• Maintain accurate inventory records of cleaning supplies, equipment, and materials; coordinate procurement as needed
• Address guest concerns and complaints with empathy and professionalism, implementing corrective actions promptly
• Collaborate with other departments (front desk, maintenance, management) to ensure seamless coordination and exceptional guest experiences
• Develop and implement customized training programs to enhance staff skills, performance, and career development opportunities
• Monitor and analyze housekeeping metrics, including turnaround times and quality scores, to identify improvement opportunities
• Ensure compliance with health, safety, and environmental regulations across all housekeeping operations
• Prepare detailed reports on departmental performance, staffing, and operational challenges for management review
• Foster an inclusive, supportive team environment that encourages open communication and continuous improvement
• Respond flexibly to operational challenges and adapt strategies to meet evolving organizational needs

Qualifications

**Required Qualifications:**

• High school diploma or equivalent
• Minimum 3-5 years of housekeeping experience, with at least 2 years in a supervisory or assistant manager capacity
• Proven expertise in housekeeping operations, cleaning protocols, and facility maintenance standards
• Strong leadership and team management skills with the ability to motivate and develop staff
• Excellent organizational and time management abilities
• Proficiency in quality control and attention to detail
• Strong interpersonal and communication skills (verbal and written)
• Ability to work flexible schedules, including weekends and holidays as required
• Problem-solving mindset with decisive decision-making capabilities
• Knowledge of health, safety, and sanitation regulations

**Preferred Qualifications:**

• Housekeeping management certification or equivalent professional credential
• Experience with housekeeping management software or property management systems
• First Aid and CPR certification
• Budget management and cost control experience
• Experience in the hospitality industry
• Bilingual proficiency (English and Hindi or regional languages)
• Demonstrated track record of improving operational efficiency and reducing costs
• Experience implementing sustainable and eco-friendly cleaning practices

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"