Assistant Officer, BizCare, Customer Servicing Hub

Business Function

Group Operations enables and empowers the bank with an efficient, nimble, and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Operations, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. As an Operations Department, we embrace and reinforce the strong PRIDE! culture that is built up in DBS. This is done through strategic focus on training and improving staff capability, empowerment, productivity, teamwork, innovation & technology, managing operational risks & strongly collaborating with our business partners in delivering excellent RED service to our customers.

Role Summary

We are seeking a detail-oriented and service-focused banking operations professional for the role of Officer / Assistant Officer – Corporate Banking [IBG] Servicing Operations. The role will support end-to-end servicing for corporate banking clients across trade services, cash management, tax-related services, and phone banking channels. The successful candidate will be expected to manage client and internal stakeholder requests with accuracy, timeliness, and professionalism, while ensuring adherence to internal policies, regulatory requirements, operational controls, and service standards.

Requirement

• 1 – 3 years of relevant experience in banking operations, client servicing, or operations support within the Indian banking sector.
• Hands-on exposure to corporate banking operations, service request handling, and operational query resolution.
• Working knowledge of corporate banking, trade services, cash management, tax-related services, and phone banking processes.
• Experience in managing service interactions through phone banking or similar customer service channels.
• Good understanding of RBI guidelines, banking compliance requirements, internal controls, and operational risk standards.

Preferred Knowledge Areas

Candidates with knowledge or exposure in the following areas will be preferred:

• Trade and trade finance
• Payments and collections
• Inward and outward telegraphic transfers
• Electronic banking systems and processes
• Debit card service
• Account opening
• Loan servicing

Key Responsibilities

• Handle queries, service requests, and operational follow-ups for assigned corporate banking products and services.
• Provide accurate, timely, and professional support to clients, business teams, and internal operations stakeholders.
• Support day-to-day servicing activities across corporate banking, trade services, cash management, tax-related services, and phone banking.
• Ensure compliance with defined turnaround times, escalation procedures, internal operating guidelines, and applicable regulatory requirements.
• Identify service gaps, escalate recurring issues appropriately, and contribute to process improvements that enhance client experience and operational effectiveness.

Key Skills and Competencies

• Strong verbal and written communication skills with the ability to engage professionally with clients and internal stakeholders.
• Client-centric mindset with a strong focus on service quality, ownership, and timely resolution.
• Analytical problem-solving skills with the ability to assess issues, identify root causes, and coordinate effective resolution.
• Ability to understand client requirements and provide appropriate guidance within defined process and policy frameworks.
• Adaptability and willingness to learn new banking products, systems, and operational processes.
• Strong collaboration skills with the ability to work across business, operations, risk, and support teams to drive closure.

Why Join Us

This role offers an opportunity to build deeper expertise in corporate banking servicing operations within a dynamic banking environment. The incumbent will gain exposure to multiple product areas, including trade services, cash management, tax-related services, and phone banking, while working closely with internal stakeholders to support client outcomes, strengthen operational discipline, and contribute to continuous service improvement.

Work Requirements

• The role is based in Chennai / Pune and requires the candidate to operate from the office in line with business, operational, and team requirements.
• Adhere to assigned work schedules, process requirements, service standards, and internal operating procedures.
• Be willing to work in shifts, including weekends or extended coverage windows, based on business and service requirements.
• Demonstrate flexibility to support changes in schedules, deployment, or operational priorities as required.

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