Assistant Vice President - Remittance & MEMI

Location: Gurugram, India

Job Description

About the company

SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.

SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.

Join us to shape the future of digital payment in India and unlock your full potential.

What’s in it for YOU

SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees

Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees

Dynamic, Inclusive and Diverse team culture

Gender Neutral Policy

Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits

Commitment to the overall development of an employee through comprehensive learning & development framework

Role Purpose

Responsible for leading a centralized team of full time analysts and vendor resources for Inward Remittances and MEMI processing operations. The role manages an OPEX budget of 28 cr. ,handling 1.5+ cr. Inward payment transactions per annum, totaling over 2 lac cr. The role is also responsible for ensuring adherence to internal financial controls in processing payments as the process has a significant financial impact, as well as ensuring timely implementation of any network/regulatory changes.

Role Accountability

Manage transaction and fund level reconciliation platforms for digital payments and MEMI processes to mitigate risks

Monitor and analyze customer complaints, drive redressal within TAT and inform stakeholders

Scan the market for industry best practices and conduct trend analysis of internal performance metrics to come up with innovative solutions to enhance process efficiencies

Perform reconciliation tracking of Inward payments, manage exception handling and ensure accurate daily posting on mainframe system

Implement digital initiatives pertaining to introduction / launch of relevant payment modes, upgrading online payment platforms, upscaling alternate channels, compliance to regulatory requirements on payment platform

Review and publish periodic dashboards and MIS and support internal and external processes and workflows

Drive Billing & Compliance process by performing risk assessments on key business activities and using this information to build new prospects for Monitoring, reviewing SVCL and audit scores, and establishing procedures and policies that ensure timely payments

Ensure successful launch of new payment options as well as migration on conventional modes

Ensure timely product setup on sub system for new launches with rigorous testing

Ensure adherence to data security measures in place in all vendor operations

Ensure adherence to budget as agreed in MOU and drive efficiencies to reduce cost

Manage vendor relationships and ensure timely reporting of all metrics and SLA adherence

Manage operational processes such as - Penny drop process, BBPS file monitoring, Agency management for SBI cards-Bill desk etc.

Ensure process documentation and compliance adherence

Measures of Success

Process accuracy %

Cost reduction % as per MOU

Automation % as per MOU

Adherence to timelines and budget in new technology deployment

No. of complaints related to payment not received

Adherence to BCP drill schedule

No. of process enhancement initiatives recommended

No. of New Payment Options suggested for adoption

Timely and accurate vendor billing

Adherence to operational SLAs (Digital payment %, Instant credit %, payment processing TAT %, rejection curing TAT % , File monitoring TAT etc.)

Vendor productivity levels within agreed thresholds

No. of adverse observations in internal/external audit

Process Adherence as per MOU

Managing the SLAs for the vendors basis the defined SLA

Technical Skills / Experience / Certifications

Understanding of core systems like V+/CardOne

Knowledge of payment processes and associated payment platforms (UPI, IMPS, VMT, etc.)

Vendor Management experience

Competencies critical to the role

Stakeholder Management

Analytical Ability

Detail orientation

Process Orientation

Decisiveness

Qualification

Graduate in any Discipline

Preferred Industry

FSI

Job Info
Job Identification
22008
Posting Date
11/12/2026
Apply Before
12/30/2026
Locations
DLF Cyber City, Tower C, Block 2, Building 3, Gurugram, Haryana, 122002, IN