Associate Analyst, Analytics & Metrics

Location: Gurgaon, India
Department: Finance

Mastercard is seeking an Associate Analyst to join the Global Statistics / Quarterly Mastercard Reporting (“QMR”) group. The successful candidate will support the collection, validation, and reporting of Mastercard’s operational performance.

Responsibilities:

• Support collection, validation, and reporting of quarterly operational reported data
• Leverage analytics to analyze customer reported data to ensure no revenue leakage
• Provide analytical research across QMR and switched activity for management discussions
• Deliver advanced, detailed, persuasive customer performance data analytics
• Support projects related to all operational metrics/drivers and associated revenue
• Effectively communicate inquiries with customers to quickly resolve open issues
• Provide customer support and training related to QMR topics to both internal and external customers
• Maintain clear and concise documentation with internal systems for tracking inquiries
• Support quarterly QMR business updates to regional finance teams
• Contribute to developing and testing system enhancements/process improvements

Requirements:

• Self-starter and fast learner who thrives under tight timelines
• Excellent customer service and communication skills, both written and oral
• Intellectually curious and driving issues to the root cause
• Ability to organize and prioritize workload while handling multiple business tasks
• Strong analytical skills and attention to detail, with an ability to create and present persuasive analysis
• FP&A experience is preferred
• Experience with change management / delivering process change in an operational environment. Six Sigma certifications a plus.
• Strong organizational and problem-solving skills with great attention to detail
• Excellent PC skills including Excel, Microsoft Word and Outlook, as well as the ability to quickly learn internal applications