Pricing & Support Associate (C2)
About the Role
Ecolab is seeking a highly motivated, customer-focused, and detail-oriented professional to join the Distributor Finance organization as a Pricing & Support Associate. This position is part of the North America Pricing & Support team and plays a critical role in supporting Ecolab's distributor network, field sales organization, and cross-functional business partners.
The associate will be responsible for managing distributor and sales support requests, resolving inquiries, performing data maintenance and sales corrections, and ensuring accurate execution of distributor finance processes. The role requires a strong analytical mindset, Customer support & excellent stakeholder management skills, Ticketing environment exposure and the ability to thrive in a fast-paced, service-oriented environment.
This is an excellent opportunity to work closely with North America business teams while contributing to operational excellence, customer satisfaction, process improvements, and business transformation initiatives.
Key Responsibilities
Distributor & Sales Support Operations
- Manage end-to-end ticket resolution through ServiceNow for distributor and field sales support activities across North America.
- Serve as a primary point of contact for distributor partners, sales representatives, and internal stakeholders regarding support-related requests.
- Handle inbound and outbound communications through shared support mailboxes and ticketing systems.
- Resolve inquiries related to:
- Account alignments and maintenance.
- Customer agreement eligibility.
- Sales territory and ownership corrections.
- Missing sales investigations.
- Sales split setup and maintenance.
- Distributor disputes and inquiries.
- Data corrections and transactional support activities.
- Ensure requests are completed accurately, professionally, and within established service level agreements (SLAs).
Business Support & Stakeholder Management
- Collaborate closely with Sales, Marketing, Division Finance, Distributor Credit, Customer Service, and other Distributor Finance teams.
- Address escalated issues from distributor partners and internal stakeholders while ensuring timely & effective resolution.
- Build strong working relationships with North America business partners and maintain a customer-centric approach.
Data Validation & Controls
- Perform sales corrections, reconciliations, and data validations to ensure accuracy and integrity of financial information.
- Support compliance with internal controls, SOX requirements, audit standards, and company policies.
- Identify process gaps and proactively recommend corrective actions.
Continuous Improvement & Reporting
- Participate in process improvement, automation, digital transformation, and standardization initiatives.
- Generate operational reports, business insights, KPI dashboards, and performance metrics for leadership review.
- Support Lean and continuous improvement initiatives that improve productivity, quality, and customer experience.
Knowledge Management & Process Documentation
- Create, update, and maintain standard operating procedures (SOPs), desktop procedures, and process documentation.
- Support knowledge management activities to drive process consistency and business continuity.
- Participate in training, cross-training, and capability-building initiatives across the team.
Minimum Qualifications
- Bachelor's degree in Finance, Accounting, Commerce, Business Administration, Economics, or a related discipline. (MBA, M.Com, B.Com, CA Inter, CMA Inter, Engineering, Science, or equivalent professional qualification.)
- 1 to 3 years of relevant experience in:
- Finance Operations
- Shared Services / Global Business Services (GBS)
- Distributor Finance
- Accounts Receivable / Accounts Payable
- Customer Financial Services
- Order-to-Cash (OTC)
- Procure-to-Pay (P2P)
- Supply Chain Finance
- Billing, Collections, or related operational finance functions
- Minimum 1 year of experience working in a Shared Services, GBS, or GCC environment.
- Experience supporting North America business operations.
- Understanding of financial controls, audit requirements, reconciliations, and compliance frameworks.
- Exposure to reporting and analytics tools such as Power BI, Tableau, ThoughtSpot, Business Objects, or similar platforms.
- Strong customer service and stakeholder management orientation.
- Ability to analyze large data sets and derive meaningful business insights.
- Experience driving process improvement, automation, and operational excellence initiatives.
- High degree of ownership, accountability, and attention to detail.
- Ability to work effectively in a global, matrixed, and multicultural environment.
- Strong analytical, problem-solving, and decision-making capabilities.
- Advanced proficiency in Microsoft Excel and other Microsoft Office applications.
- Experience working with ERP platforms such as SAP or equivalent financial systems.
- Excellent organizational skills with the ability to manage multiple priorities and deadlines.
- Strong verbal and written communication skills in English.
- Demonstrated ability to work independently while effectively collaborating across global teams.
What Success Looks Like
The ideal candidate will demonstrate:
- Strong customer and stakeholder focus.
- Exceptional attention to detail and process accuracy.
- Ability to handle high-volume transactional and support activities.
- Effective problem-solving and issue-resolution skills.
- Ownership mindset with a bias for action.
- Commitment to operational excellence and continuous improvement.
- Ability to influence outcomes through collaboration and strong communication.
Work Environment
- Shift Timing: 4:00 PM to 1:00 AM IST.
- Hybrid work model (3 days office / 2 days remote).
- Company-provided transportation facility.
- Opportunity to collaborate with North America Finance, Sales, Credit, Pricing, Distributor Operations, and other business functions.
- Exposure to global stakeholders and business transformation initiatives within Distributor Finance.
Why Join Us?
This role offers an opportunity to build expertise in distributor finance operations while working directly with North America stakeholders. You will gain exposure to finance operations, customer support, business analytics, process improvement, automation initiatives, and global business collaboration, while contributing to Ecolab's commitment to operational excellence and customer success.
