₹5.3L – ₹12L a year estimatetypical for Accounting & Finance Jobs in Mumbai, 53 posts
Posted 18 days ago
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Role at a glance
You will
Lead and manage the Wholesale Banking Escalation Desk, handling complex customer complaints and service escalations.
Ensure timely resolution of grievances in line with RBI regulations, CPGRAM guidelines, and internal policies.
Conduct root cause analysis of complaints and drive corrective actions to prevent recurrence.
Experience
8–15 years
Must-have skills
Customer ServiceEscalation Management
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Job description
Description
•Lead and manage the Wholesale Banking Escalation Desk, handling complex customer complaints and service escalations.
•Ensure timely resolution of grievances in line with RBI regulations, CPGRAM guidelines, and internal policies.
•Conduct root cause analysis of complaints and drive corrective actions to prevent recurrence.
•Collaborate with Business, Operations, Legal, Compliance, Product, and Technology teams for effective complaint resolution.
•Monitor complaint trends, prepare MIS reports and management dashboards, and provide actionable insights to senior leadership.
•Manage statutory, regulatory, and cybercrime-related notices, ensuring compliance with legal and regulatory timelines.
• Drive governance, risk mitigation, and continuous improvement initiatives to strengthen the
complaint management framework and enhance customer experience.
•8-15 years of experience in Banking Operations, Customer Service, Escalation Management, Regulatory Compliance, Statutory Notices, Grievance Redressal, or Wholesale Banking Operations.
•Proven experience in handling customer complaints, regulatory escalations, ombudsman matters, and statutory notices.
•Exposure to cyber fraud, banking investigations, account freeze/de-freeze requests, and law enforcement agency communications will be preferred.
Most Accounting & Finance Jobs posts in Mumbai ask for 3–6 years of experience (46% of 311 that say).
Hiring most for Accounting & Finance Jobs in Mumbai
Kotak Mahindra Bank47 open jobs
JPMorganChase36 open jobs
WPP15 open jobs
Jobs asking for Customer Service in Mumbai also ask for
MS Office14%
From live job posts on CoreHRx, updated 2 Nov 2026. Skill figures count posts that list their skills; salary figures only posts that show a salary.
Questions about this job
What is the salary for this Associate Service Manager - WBG HO / IPO / CIP job?
The post does not state the pay. As an estimate, comparable posts on CoreHRx advertise ₹5.3L – ₹12L a year (typical for Accounting & Finance Jobs in Mumbai, 53 posts).
How much experience does this job need?
The post asks for 8–15 Yrs experience.
Where is this job based?
In Mumbai (on-site).
What kind of job is this?
It is a full time job.
How do I apply?
You apply on Kotak Mahindra Bank's website. CoreHRx takes you there after you sign in.
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Associate Service Manager - WBG HO / IPO / CIP
Mumbai
1
Full time
On-site
8–15 years
₹5.3L – ₹12L a year (estimate, typical for Accounting & Finance Jobs in Mumbai, 53 posts)
