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Role at a glance
You will
Remote Robot Operation: Safely and efficiently pilot autonomous delivery robots to complete last-mile customer deliveries, adhering…
Safety Assurance: Maintain the highest level of situational awareness and immediately intervene to ensure robot safety and public…
Technical Troubleshooting: Identify and resolve basic, real-time technical and navigational issues that arise during remote operation.
Work mode
Remote
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Job description
Location: Hyderabad, India Department: Logistics & Supply Chain
We are seeking an Autonomous Delivery Robot Operator to join our team. As a Teammate, you will be directly responsible for remotely operating autonomous delivery robots for a worldwide delivery service. This is a critical role that combines technical operation, safety assurance, and world-class customer service.
Key Responsibilities:
Remote Robot Operation: Safely and efficiently pilot autonomous delivery robots to complete last-mile customer deliveries, adhering strictly to all traffic laws and operational regulations.
Safety Assurance: Maintain the highest level of situational awareness and immediately intervene to ensure robot safety and public well-being during all phases of operation.
Technical Troubleshooting: Identify and resolve basic, real-time technical and navigational issues that arise during remote operation.
Customer Interaction: Provide immediate, high-quality remote support to customers during the delivery process.
Communication & Collaboration: Maintain clear, prompt, and effective communication with Mission Control and team members to ensure smooth handover and operational continuity.
Process Improvement: Proactively identify and report operational bottlenecks, contributing valuable feedback to improve internal processes and robot performance protocols.
Documentation: Accurately record operational data, customer interactions, and delivery outcomes.
Essential Requirements:
A minimum of a High School Diploma or equivalent.
Exceptional attention to detail and a high degree of visual processing accuracy.
Demonstrated knowledge of basic troubleshooting techniques and comfort with complex software interfaces.
Proficiency in using digital maps/navigation tools for rapid location and route assessment.
Ability to thrive and maintain focus in a fast-paced, high-stakes operational environment.
Strong problem-solving skills and the ability to make swift, sound decisions under pressure.
Desirable Skills:
Tech-Savviness: Quick learner with new technologies and strong fundamental computer skills.
Vigilance & Focus: Proven ability to remain alert, responsive, and highly focused in front of a screen for several hours at a time during shifts.
Visual-Motor Coordination: Good reaction time and motor skills required for precise robot control and the ability to rapidly process large amounts of visual information.
Reliability: Impeccable attendance record and strong sense of responsibility for your assigned workload and schedule.
Communication: Excellent spoken and written English communication skills.
Scheduling Flexibility: Availability to work in nights and rotational shifts.
Visual Acuity: Ability to distinguish different colors, which is essential for interacting with Operations and tools.
