Banquet Manager - Fairmont Agra

Location: Agra, UP, India
Department: Other

Job Description

• Plan, coordinate, and execute banquet events and functions in accordance with client requirements and organisational standards
• Manage all aspects of event logistics, including venue setup, equipment allocation, and technical arrangements
• Supervise and direct banquet staff to ensure seamless service delivery and adherence to quality standards
• Liaise with clients to understand event objectives, preferences, and special requirements, ensuring exceptional customer satisfaction
• Collaborate with culinary and kitchen teams to coordinate menu planning, food preparation, and presentation
• Monitor and manage banquet budgets, ensuring cost-effectiveness whilst maintaining service excellence
• Oversee vendor relationships and coordinate with external suppliers for catering, décor, and entertainment services
• Conduct pre-event briefings and post-event debriefs with team members to optimise performance and identify improvement opportunities
• Ensure compliance with health, safety, and hygiene regulations throughout all banquet operations
• Handle guest concerns and resolve issues promptly and professionally to maintain the hotel's reputation
• Maintain detailed records of events, including contracts, timelines, and client feedback for future reference
• Develop and implement strategies to maximise revenue and occupancy for banquet facilities
• Train and mentor banquet staff on service protocols, product knowledge, and customer engagement techniques
• Conduct regular inspections of banquet areas, equipment, and facilities to maintain high standards of cleanliness and functionality

Qualifications

• Minimum 6-8 years of experience in banquet management, event coordination, or hospitality operations
• Proven track record of successfully planning and executing large-scale events and functions
• Strong knowledge of food and beverage operations, catering standards, and service protocols
• Excellent organisational and project management skills with the ability to manage multiple events simultaneously
• Proficiency in event management software and Microsoft Office applications
• Demonstrated ability to manage budgets and control costs effectively
• Strong leadership and team management capabilities with experience supervising diverse staff
• Exceptional communication and interpersonal skills with a customer-centric approach
• Knowledge of health, safety, and hygiene regulations relevant to food service and hospitality
• Flexibility to work evenings, weekends, and public holidays as required

Preferred Qualifications:

• Diploma or degree in Hospitality Management, Hotel Management, or Events Management
• Certification in Food Safety and Hygiene or equivalent qualification
• Experience working in a luxury hotel environment or five-star establishment
• Proficiency in multiple languages, particularly Hindi or other regional languages
• Experience with revenue management and yield optimisation strategies

Additional Information

WHAT IS IN IT FOR YOU:

• Come As You Are
• Work With Purpose
• Grow, Learn and Enjoy
• Explore Limitless Possibilities

Company Description

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"