Branch Operations Manager - Secured Lending

Location: Jodhpur, India

Job Requirements About Godrej Industries Group (GIG) GIG is a holding company of the Godrej Industries. We have significant interests in consumer goods, real estate, agriculture, chemicals, and financial services through our subsidiary and associate companies, across 18 countries. www.godrejindustries.com About Godrej Capital (GCL) Godrej Capital is trusted lending partner advocating reliable, transparent, and fair lending practices backed by the legacy and trust of the Godrej Group spanning over 129 years. www.godrejcapital.com
Job Description: Loan Processing & Documentation · Scrutinize and verify loan application documents for completeness and accuracy. · Ensure timely login of files into the system and coordinate with credit and legal teams. · Manage document collection, validation, and storage as per company policy. Compliance & Risk Management · Ensure adherence to internal policies, regulatory guidelines, and audit requirements. · Monitor KYC compliance and flag discrepancies. · Support internal and external audits with required documentation and clarifications. Audit Responsibilities · Maintain audit-ready documentation and records for all operational activities. · Coordinate with internal audit teams during periodic and surprise audits. · Address audit observations and ensure timely closure of audit points. · Implement corrective actions and process improvements based on audit findings. · Ensure branch operations are aligned with company’s SOPs and regulatory norms. Customer Service & Coordination · Act as a point of contact for customer queries related to documentation and disbursal. · Coordinate with sales, credit, legal, and technical teams for smooth file movement. · Ensure timely communication and updates to customers and stakeholders. Disbursal & Post-Disbursal Activities · Manage pre-disbursal checks and ensure compliance with sanction terms. · Coordinate with central disbursal teams for timely fund release. · Handle post-disbursal documentation, insurance, and registration follow-ups. MIS & Reporting · Maintain and update daily/weekly/monthly MIS for operational activities. · Share reports with the Ops Head and other stakeholders as required. · Highlight bottlenecks and suggest process improvements. Team Support & Training · Support junior team members in understanding processes and resolving issues. · Conduct periodic training on documentation, compliance, and system updates. Work Experience 4-6 years Benefits Be an equal parent Childcare benefits for the birthing parent, commissioning parent (in case of surrogacy) or adoptive parent, and their partners 6 months of paid leave for primary caregivers, flexible work options on return for primary caregivers 2 months paid leave for secondary caregivers Caregiver travel for primary caregivers to bring a caregiver and children under a year old, on work travel Coverage for childbirth and fertility treatment No place for discrimination at Godrej Gender-neutral anti-harassment policy Same sex partner benefits at par with married spouses Coverage for gender reassignment surgery and hormone replacement therapy Community partnerships and advocacy Persons with Disability (PwD) care We are selfish about your wellness Comprehensive health insurance plans, as well as accident coverage for you and your family, with top-up options Elder care for those who might need to extend support to senior family members Preventative healthcare support Outpatient Department (OPD) coverage, including vaccinations, dental, vision, etc. Uncapped sick leave Flexible work options, including remote working and part-time work Mental wellness and self-care programmes, resources and counselling Celebrating wins, the Godrej Way Structured recognition platforms for individual, team and business-level achievements Digital and offline instant recognition platforms An inclusive Godrej Before you go, there is something important we want to highlight. There is no place for discrimination at Godrej. Diversity is the philosophy of who we are as a company. And has been for over a century. It’s not just in our DNA and nice to do. Being more diverse - especially having our team members reflect the diversity of our businesses and communities - helps us innovate better and grow faster. We hope this resonates with you. We take pride in being an equal opportunities employer. We recognise merit and encourage diversity. We do not tolerate any form of discrimination on the basis of nationality, race, colour, religion, caste, gender identity or expression, sexual orientation, disability, age, or marital status and ensure equal opportunities for all our team members. If this sounds like a role for you, apply now! We look forward to meeting you.