Business Systems Analyst

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.

A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.

Job Summary

Summary:

The "Business System Analyst" will be based in Chennai.

In this role, The Business Systems Analyst is responsible for providing functional and technical support, configuration, maintenance, and continuous improvement of Workday and related HR systems. This role serves as a key member of the HRIT team, providing second-level production support, troubleshooting complex system issues, analyzing business requirements, and designing, configuring, testing, and implementing system enhancements that support HR business processes and operational objectives.

What a typical day looks like:

The Business Systems Analyst is responsible for providing functional and technical support, configuration, maintenance, and continuous improvement of Workday and related HR systems.

This role serves as a key member of the HRIT team, providing second-level production support, troubleshooting complex system issues, analyzing business requirements, and designing, configuring, testing, and implementing system enhancements that support HR business processes and operational objectives.

• Strong understanding of Workday HCM functionality, configuration, and business process administration.
• Ability to independently investigate and resolve complex production issues.
• Strong critical thinking and root cause analysis capabilities.
• Ability to translate business requirements into practical and sustainable system solutions.
• Understanding of HR processes and the relationship between Workday configuration and business operations.
• Knowledge of data integrity, system security, and compliance principles.
• Ability to assess configuration changes for upstream and downstream impacts.
• Strong attention to detail and commitment to accurate documentation.
• Excellent interpersonal skills and ability to communicate technical concepts to nontechnical audiences.
• Ability to work collaboratively across global teams and time zones.
• Strong organizational skills with the ability to balance operational support and project assignments.
• Proactive approach to continuous improvement, automation, and knowledge sharing.

• 3-5 years of experience supporting HR information systems, business systems analysis, or enterprise applications.
• Hands-on experience supporting and configuring Workday HCM in a production environment.
• Experience troubleshooting Workday business processes, configuration issues, and security-related concerns.
• Working knowledge of Workday organizational structures, business process frameworks, and security concepts.
• Experience gathering business requirements, preparing functional specifications, and conducting system testing.
• Experience with incident management, change management, and production support processes.
• Strong analytical, problem-solving, documentation, and communication skills.
• Ability to manage multiple priorities and work effectively with cross-functional teams.

Flex is the manufacturing partner of choice that helps a diverse customer base design and build products that improve the world. Through the collective strength of a global workforce across 30 countries and responsible, sustainable operations, we deliver technology innovation, supply chain, and manufacturing solutions to various industries and end markets