Free · takes a minute · your resume fills your profile
CoreHRx never asks candidates for money. If anyone does, .
Sign in to see your fit: the skills, experience and location this job asks for, checked against your profile.
Location: Chennai, India
Job Description
The CCE will serve as the primary point of contact for clients within the CLM International Back Office, ensuring timely resolution of inquiries and seamless coordination across internal teams. This role requires strong communication skills, attention to detail, and a proactive approach to improving service processes. The successful candidate will contribute to maintaining high service standards and support the company's growth objectives.
Respond to client inquiries via phone, email, and chat in a courteous and timely manner
Log, track, and resolve service tickets using the company's CRM system
Coordinate with internal departments to expedite issue resolution and follow‑up
Maintain accurate client records and update account information as needed
Generate daily and weekly performance reports for management review
Monitor service level agreements (SLAs) and ensure compliance
Identify recurring issues and recommend process improvements
Assist in onboarding new clients and providing orientation on back‑office procedures
Participate in regular training sessions to stay updated on product and policy changes
Escalate complex problems to senior management while providing detailed documentation
Bachelor's degree in Business, Communications, or related field
Minimum 2 years of experience in customer service or back‑office support
Proficiency with CRM platforms and Microsoft Office Suite
Excellent verbal and written communication skills
Strong problem‑solving abilities and attention to detail
Ability to manage multiple tasks and prioritize effectively
Knowledge of contract lifecycle management (CLM) processes is a plus
Demonstrated ability to work collaboratively in a team environment
Customer‑focused mindset with a commitment to service excellence
Flexibility to work occasional extended hours to meet client needs
Job Info
Job Identification
271783
Job Category
Customer Support/Operations | BPM
Posting Date
11/02/2026
Apply Before
12/30/2026
Degree Level
Graduate
Job Schedule
Full time
Locations
Chennai
(On-site)
Job data: Headcount Labs (headcountlabs.com), ODbL 1.0. The job description belongs to the employer. Location data © OpenStreetMap contributors and Overture Maps.
From live job posts on CoreHRx, updated 6 Nov 2026. Skill figures count posts that list their skills; salary figures only posts that show a salary.
The post asks for 2 Yrs experience.
In Chennai, noida (on-site).
It is a full time job.
Create a free profile and we email you new jobs in Chennai, at most once a week.
