Claim Administration

Location: Mumbai, India

You desire impactful work.

**You’re** **RGA ready**

RGA is a purpose-driven organization working to solve today’s challenges through innovation and collaboration. A Fortune 200 Company and listed among its *World’s Most Admired Companies*, we’re the only global reinsurance company to focus primarily on life- and health-related solutions. Join our multinational team of intelligent, motivated, and collaborative people, and help us make financial protection accessible to all.

**Brief Overview**

To provide administration support to the operational areas of RGA focusing strongly on the claims processes, as well as coordinating and supporting the Senior Operations Analyst in the day to day operations of the department. A comprehensive understanding of both the insurance and re-insurance industry, with the ability to maintain a high level of communication with internal and external clients, will be critical to this role.

**What you will do:**

• Triaging claims in the Claims system and allocating cases to the team for evaluation on the same day
• Ensuring that all the data entry happens accurately and correct.
• Updating the Referral sheet accurately and in timely manner
• Ensure the integrity of the claims department through accurate and timely processing of data
• Ensure the integrity of the claims data is maintained and all data validations are completed as planned
• Ensure that data mappings for applicable portfolio are maintained and up to date
• Ensure any audit actions for applicable portfolio and followed up and actioned per allocated timeframe
• Reconcile decisions entered Claims database to ensure accuracy of reporting
• Highlighting and ensuring no long pending cases and regular follow-ups with client
• Maintain agreed service standards
• Provide reporting and analysis as required
• Daily/Weekly/Monthly/Yearly report to be shared as required.
• Document and follow administration procedures

**Qualifications:**

• Bachelor’s Degree or equivalent experience in insurance, reinsurance or financial services.
• Freshers with Pharma or medical background can also apply.
• Previous Life Claims Administration experience Preferred
• Highly organized, delivery-orientated with the ability to proactively manage stakeholder expectations
• Good communication skills
• High level of attention to detail with analytical ability
• Intermediate MS Excel skills and exposure with MS Access
• Highly motivated, results oriented and solutions focused
• Innovative, proactive and improvement oriented
• Strong client service focus
• Ability to work effectively under pressure
• Have a curious mindset and not be afraid to challenge the status quo

#LI-JL1

**What you can expect from RGA:**

• Gain valuable knowledge from and experience with diverse, caring colleagues around the world.

• Enjoy a respectful, welcoming environment that fosters individuality and encourages pioneering thought.

• Join the bright and creative minds of RGA, and experience vast, endless career potential.

We’re excited to get to know you and connect your unique skills with our global opportunities. To create a modern and seamless experience, we use artificial intelligence (AI) in parts of our preliminary screening process. This technology helps us personalize job recommendations, automate interview scheduling, evaluate candidates based solely on experience—without considering name, gender, or other personal details—and provide real-time answers through our chatbot. AI is used only during early screening and never makes hiring decisions. Your RGA recruiter will work closely with you every step of the way to ensure the process feels personal, thoughtful, and focused on you.

Understanding RGA's story starts with getting to know us. Driven by our purpose, we work to solve today’s challenges while looking ahead to tomorrow. We are thinkers, creators, and innovators. We are each unique, yet we share a belief that change happens when people collaborate for good. **W****e** **work to make a difference every day at RGA.**