Client Connectivity Specialist

Location: Investment Banking, India

In Connectivity we are the experts in how the firm connects with our clients. Our vision is to always enhance the client experience now and for the future. To succeed, our people must:

• drive the organisation forward by working with purpose and passion. Put the client experience at the centre of what we do. Connect across the organisation, work in new ways, deliver high quality services and engage in meaningful work
• know what our clients want and need by working in partnership with the business divisions and Group Functions to serve our end clients; building a clear picture of the client landscape and the aspects of our services are that are most valuable to them
• build common understanding by improving domain knowledge and stronger end-to-end process understanding
• support Digital Transformation through the re-imagining of how we work, and how we bring our services to UBS's clients. Identify opportunities for automation and process improvement.

•deliver excellence by executing our processes, controls and projects with timeliness and accuracy, ensuring the highest quality service delivery

• Inspire people by leading inclusively and fostering diversity. Embrace feedback and spark curiosity. Promote a growth mindset
• put clients first. Build a high level of trust and partnership with our clients, within our teams and across the organisation. Ensure everyone on your team understands how their work contributes to an outstanding experience for our clients.
• drive sustainable profits and be commercially cost aware. Every business action must consider long and short-term commercial impacts. Be accountable for innovating and challenging conventional thinking but also for creating value for shareholders and clients. Show agility in decision making and action

• liaise with and provide guidance to internal and external stakeholders to ensure connectivity requirements are met and delivered within the necessary timeframes
• maintain an in-depth knowledge of client connectivity data and requirements as required by UBS policy.
• ensure the accuracy, consistency and completeness of operational data and documents in UBS data stores.
• Set up of client access to UBS systems and maintenance of client data within UBS systems
• executing integration of Client-to-UBS systems for electronic order flow, API connections, reporting generation.

• ensure service offering to clients, the business and operational partners is always professional and to the highest standards
• Actively contribute to the integration workflow and client lifecycle. This includes
• Capture accurately and execute client integration requirements
• work as a team player to ensure that the daily workload is completed in a timely manner
• communicate and partner with all team members to provide an excellent level of client service and ensure that any risk issues or red flags are addressed / escalated