Client Success Manager – 3

Company Overview:

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

Position Overview:

The CSM-III / Account Manager is a senior-level responsible for managing high-value, complex
client accounts. This role combines strategic account management with operational excellence to drive
client satisfaction, retention, and growth.

What you’ll do as the (CSM-III / Account Manager)

Account Ownership: Lead high-touch client relationships, acting as the primary point of contact for all
operational and strategic needs.

Segment-Specific Focus:

Account Manager: Own Inside Sales responsibilities for Healthcare, Public Sector, Enterprise, and Mid-
Market accounts without a dedicated Sales AE.

CSM-III: Focus on operational excellence for ZBS/GAM accounts, including inventory, pricing, and
project coordination.

Client Development: Expand client relationships through strategic planning, stakeholder engagement,
and Zones’ sales methodology.

Client Onboarding: Ensure smooth onboarding using digital tools and maintain accurate catalogs and
pricing profiles.

Lead & RFP Management: Convert leads promptly and manage RFPs, including OEM engagement and
product alternatives.

Digital Enablement: Drive client adoption of Zones platforms like Zones Assist, Zones Connect,
IntelliPlan, and myZones.

Inventory & Standards Management: Maintain zero distressed inventory, manage standards, and
coordinate across US/CA and global teams.

Cadence & Collaboration: Participate in structured routines like daily huddles and feedback sessions to
align with leadership and drive performance.

What you will bring to the team:

Exposure – Medium to large scale projects

Operational Excellence: for managing day-to-day operations, provide backup for Sales roles, and ensure
accurate billing of GSCaaS services.

Compliance & Reporting exposure: for ensuring contract compliance, accurate documentation, and timely reporting to stakeholders.

Experience – Minimum 8 years

Education – Graduation in any discipline

Zones offers a comprehensive Benefits package.

While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own teams. We offer a competitive compensation package where our team members are rewarded based on their performance and recognized for the value they bring into our business. Our team members enjoy a variety of comprehensive benefits, including Medical Insurance Coverage, Group Term Life and Personal Accident Cover to handle the uncertainties of life, flexible leave policy to balance their work life.

At Zones, work is more than a job – it's an exciting career immersed in an inventive, collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.

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