Support the Pricing Manager with study budget design and initial budget finalization, including coordination of Budget Strategy and Kick-Off meetings and associated activities.
Prepare country budget worksheets and supporting documentation in accordance with agreed budget strategy and applicable guidelines for incorporation into site agreements.
Complete study-level payment set-up activities, including payment triggers, budget mapping, system configuration and preparation of study-level payment information and documentation.
Create and maintain site configuration packages within the Clinical Trial Payment System (CTPS), including processing initial configurations and change requests arising from finalized site budget, contract or protocol amendments.
Coordinate study and site set-up and ongoing maintenance activities within applicable patient travel booking and reimbursement systems.
Review payee and other required site payment information across applicable systems to ensure accuracy and completeness prior to payment set-up and processing.
Review and approve site invoices, manual payment requests and other assigned payment activities within CTPS in accordance with established procedures and controls.
Prepare monthly site payment and split-payee allocation information, complete required allocations and approvals, and support accurate and timely processing of scheduled payments.
Perform data-quality and validation checks on site budget and payment information and investigate or escalate identified discrepancies as appropriate.
Maintain the central database of finalized and negotiated site budgets, together with study-specific pricing, payment and operational trackers, ensuring information is accurate, complete and current.
Manage assigned CTPS user access requests and other routine payment-system administration activities in accordance with established procedures.
Investigate invoice, payment and system queries and support resolution of escalated issues in coordination with the Manager, internal stakeholders and relevant suppliers.
Liaise with CTPS and other relevant suppliers to support study/site set-up, payment processing and resolution of site, system, invoice and payment issues.
Perform payment reconciliation and site close-out activities, ensuring required payment activities and system updates are completed within established timelines.
Support preparation of pricing and payment status reports, operational metrics and other reporting required to provide visibility of activities, outstanding actions and issues.
Provide operational and administrative support for site contracting activities, ensuring required pricing, budget, documentation and associated information is available and progressed in alignment with study and site timelines.
Maintain site contracting information within applicable systems, tools and workflows and support contract-related activities arising from protocol or site budget amendments.
Liaise across CP&P, Study Start-Up, Clinical Study Teams, Finance, Data Management, Site Management and other stakeholders to obtain information required to support pricing, contracting, payment configuration and issue resolution.
Track assigned activities and proactively identify and escalate risks, dependencies or issues that may impact Study Start-Up, site activation, payment execution or ongoing study delivery.
Participate in team, departmental and cross-functional projects and process-improvement activities as required.
Continuous Improvement
Identify opportunities to simplify, standardize or automate activities.
Develop and share templates, tools, best practices and lessons learned.
Support CAPA implementation and continuous improvement across studies.
Coordinate and support project and process-improvement activities.
