Consultant, Coupa Core & Procurement Technology

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.

Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.

With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Job Description

The Consultant, BPA will support Northern Trust’s Coupa Spend Management platform, with primary responsibility for day-to-day application support, configuration, maintenance, testing, and continuous improvement of Coupa Core capabilities.

The role will work closely with Procurement, Finance, Technology and other business stakeholders to support stable and effective procure-to-pay processes. The individual will investigate application issues, support business users, maintain system configurations, participate in testing and implementation of enhancements, and assist with Coupa releases and integrations.

The role requires strong analytical and problem-solving skills, attention to detail, and the ability to work effectively with both business and technology teams in a global environment.

Major Duties

• Provide day-to-day functional and application support for Coupa Core, with emphasis on Procure-to-Pay processes.
• Investigate and resolve production issues and user-reported incidents, including performing root-cause analysis and coordinating resolution with appropriate business, technology, and vendor teams.
• Configure and maintain Coupa functionalities such as users, roles and permissions, approval workflows, content groups, account groups, chart of accounts, custom fields, submission blockers and warnings.
• Support purchasing and invoicing processes, including requisitions, purchase orders, catalogs, supplier-related activities and invoice processing.
• Support Coupa integrations with ERP and other enterprise applications, including investigation of integration errors and coordination of issue resolution.
• Assist with configuration and implementation of approved system enhancements and business requirements.
• Participate in requirements gathering and translate business requirements into functional system changes.
• Prepare and execute functional testing, regression testing and user acceptance testing for system changes, enhancements and Coupa releases.
• Support quarterly Coupa release activities, including impact assessment, validation and regression testing.
• Maintain application documentation, standard operating procedures, configuration documentation, test evidence and user support materials.
• Provide guidance and support to Coupa users and assist with user training and knowledge transfer.
• Monitor recurring application issues and identify opportunities to improve system stability, support processes and user experience.
• Follow established change management, access management, security, risk and control procedures.
• Collaborate with global Procurement and Technology teams to support departmental priorities and continuous improvement initiatives.

Knowledge

• Working knowledge of Coupa Spend Management, particularly Coupa Core and Procure-to-Pay processes.
• Understanding of procurement processes, including requisitioning, purchasing, purchase orders, supplier management and invoicing.
• Knowledge of Coupa configuration concepts including approval workflows, user access, roles and permissions, content groups, account structures and custom fields.
• Understanding of application support and incident management principles.
• Knowledge of software development lifecycle concepts, including requirements, configuration, testing, deployment and production support.
• Understanding of system integrations and data flows between Coupa and ERP or other enterprise applications.
• Strong analytical, troubleshooting and problem-solving skills.
• Strong written and verbal communication skills.
• Ability to document system processes and communicate technical concepts to business users.
• Ability to manage multiple priorities and work collaboratively within a global team.

Experience

• Bachelor’s degree or equivalent relevant qualification.
• Relevant experience supporting procurement technology, enterprise applications, Procure-to-Pay platforms or related business systems.
• Hands-on Coupa experience, particularly Coupa Core / Procure-to-Pay.
• Experience with production support, incident investigation, troubleshooting and root-cause analysis.
• Experience with application configuration, functional testing and user acceptance testing.
• Experience working with business and technology stakeholders in a global organization.
• Experience with ServiceNow or similar incident/change management tools preferred.
• Coupa certification or relevant Coupa training preferred.
• Experience supporting Coupa integrations with ERP platforms such as SAP, PeopleSoft or Workday preferred.

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.

Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.

Reasonable Accommodation

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com, or alternatively you can discuss your individual requirements with the recruiter you are working with.

About Our Bangalore Office

The Northern Trust Bangalore office, established in 2005, is home to over 5,600 employees. In this stunning office space, we offer fantastic amenities which include our Arrival Hub - Jungle, the GameZone, and the Employee Experience Zone that appeal to both clients and employees. Learn more.