CoreHRx never asks candidates for money. If anyone does, .
Sign in to see your fit: the skills, experience and location this job asks for, checked against your profile.
About the job Contact Center Integration Engineer
Role Summary
Connects the TLCx LaunchPad platform to client enterprise systems, building and maintaining the integration layer between contact center platforms (Genesys, Amazon Connect, or similar) and CRM/backend systems. The core of this role is Microsoft-stack development and administration - C#, JavaScript, Microsoft SQL Server, SSRS, and Power BI, with growing exposure to Azure - paired with contact center domain knowledge so integrations reflect real operational needs. Deep CCaaS platform administration is not the primary requirement; familiarity with a platform such as Amazon Connect or Genesys is a plus.
Key Responsibilities
Build and maintain API integrations between the contact center platform and client CRM systems (Salesforce, ServiceNow, Microsoft Dynamics) Develop middleware services handling authentication, data mapping, error handling, and retry logic (C#, JavaScript/Node.js) Design and maintain SQL Server databases and stored procedures supporting integration and reporting workflows Build and maintain SSRS reports and Power BI data models/dashboards for operational and client-facing reporting Implement customer data lookup, screen-pop services, and data write-back flows (interaction dispositions, case creation, after-call work logging) Maintain API dependency documentation and integration health monitoring/alerting Support SSO/SAML/OAuth integrations for secure agent desktop authentication and role-based access controls Contribute to the ongoing migration of integration workloads toward Microsoft Azure Partner with the CCaaS QA Engineer to validate integration test coverage ahead of releases
Required Qualifications
4-8 years of software development/integration experience within a Microsoft-centric stack (C#, JavaScript, SQL Server) Hands-on experience building and maintaining SSRS reports and/or Power BI dashboards Strong API development and integration skills Working knowledge of SQL and relational database design Direct contact center industry experience preferred, so the candidate can contribute immediately with existing domain knowledge of contact center statistics and operations
Preferred Qualifications
Exposure to Microsoft Azure (API Management, Logic Apps, Data Factory, or Synapse) Familiarity with a CCaaS/contact center platform such as Genesys Cloud, Amazon Connect, or NICE CXone is a plus, though not a requirement CRM integration experience (Salesforce Platform Developer certifications a plus) Candidates without direct contact center experience but with strong transferable Microsoft-stack development skills will also be considered
Location: India - Brick & Mortar Facility (Bengaluru, Hyderabad, or Pune) Engagement: Contract to Hire | 12-Month Initial Contract Level: Mid-Senior (4-8 years experience) Reports To: Brian Theusch, Application Pod Lead
Most IT Jobs posts in Pune ask for 3–6 years of experience (44% of 800 that say).
From live job posts on CoreHRx, updated 5 Nov 2026. Skill figures count posts that list their skills; salary figures only posts that show a salary.
The post does not state the pay. As an estimate, comparable posts on CoreHRx advertise ₹13L – ₹24L a year (typical for IT Jobs in Pune, 56 posts).
The post asks for 4–8 Yrs experience.
In Pune, Hyderabad.
It is a contract job.
Interview preparation · 60 questions
This page is for Indian job seekers preparing for JavaScript interviews, from freshers facing their first technical round to experienced developers targeting product companies. It covers 60 questions in three levels: easy questions on core language basics, medium questions on closures, this, promises and the event loop, and hard questions on polyfills, performance and tricky edge cases. Each answer is written the way a strong candidate would say it, with short code you can run in the browser console or Node. Read the answer, try the code, then explain it aloud in your own words.
Questions you may be asked
Create a free profile and we email you new IT jobs in Pune, at most once a week.
