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Customer Assistance Manager - CREDIT CARD-Hardship Assistance Unit - Bharuch

Kotak Additional

Full time On-site
Location
Bharuch
Work mode
On-site
Posted 4 days ago Last checked 2 days ago

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Role at a glance

You will
  • Monitor and maintain collection performance across the assigned portfolio.
  • Manage repossession activities and coordinate with repossession agents and sales teams for asset disposal.
  • Handle legal formalities related to collections and repossession in coordination with the legal department.
Work mode
On-site

Job description

Location: Bharuch, India

Job Description

The Portfolio Manager – Retail Assets is responsible for managing collections and recovery operations within the assigned area. The role involves overseeing repossession activities, coordinating with external agencies, handling legal formalities, and ensuring timely resolution of delinquent accounts. The ideal candidate should be confident, field-ready, and capable of leading a team while maintaining high standards of compliance and operational efficiency.

Monitor and maintain collection performance across the assigned portfolio.
Manage repossession activities and coordinate with repossession agents and sales teams for asset disposal.
Liaise with collection agencies to ensure effective recovery strategies.
Handle legal formalities related to collections and repossession in coordination with the legal department.
Conduct field visits as required to support and supervise collection efforts.
Train and guide the collections team to enhance performance and compliance.
Ensure adherence to bank policies, regulatory guidelines, and ethical standards in all collection activities.

Job Info
Job Identification
274642
Job Category
Consumer Bank
Posting Date
11/10/2026
Apply Before
02/07/2027
Degree Level
Bachelor's Degree
Job Schedule
Full time
Job Shift
Day
Locations
GR FLR SHOP NO 15 17 , NEXUS BUSINESS HUB , MAKTAMPUR ROAD , BHARUCH, Bharuch, Gujarat, 392002, IN
(On-site)

Job data: Headcount Labs (headcountlabs.com), ODbL 1.0. The job description belongs to the employer. Location data © OpenStreetMap contributors and Overture Maps.

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In Bharuch (on-site).

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