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Customer Engagement and Experience Specialist

Cisco

Full time
Location
Bangalore
Work mode
Not stated
Posted 10 days ago

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Job description

Location: Bangalore, India
Department: Consulting

The role focuses on customer engagement and experience by working closely with customers to create value, drive adoption, and support renewals.

Responsibilities include designing, deploying, optimizing, migrating, and troubleshooting Cisco products and solutions using technical expertise, AI and automation, and strategic guidance.

The position serves as a focal point for proactive problem resolution, delivering timely support across Cisco and third-party technologies, and develops technical content and guidance to support customer engagements.

Key responsibilities:

  • Works on advanced solutions and strategic projects
  • Grows expertise across Cisco products, deepening expertise in one architecture domain
  • Engages directly with customers, builds trust and rapport
  • Supports customer Executive Briefings and QBRs
  • Develops consulting recommendations that align customer needs with future-state outcomes
  • Actively leverages existing Cisco AI tools to achieve significant efficiency
  • Creates and reviews project deliverables aligned to CX standards
  • Provides insights on product and software vulnerabilities
  • Demonstrates expertise across a range of technologies and delivery methods
  • Leverages working knowledge of software programmability, automation, orchestration, virtualization, Agile and DevOps
  • Explains complex technical concepts to diverse audiences
  • Contributes to knowledge management, technical documentation, and continuous improvement of Cisco products and solutions

Job market insights

91 more open jobs at Cisco

Most Consultancy Jobs posts in Bangalore ask for 3–6 years of experience (37% of 83 that say).

Hiring most for Consultancy Jobs in Bangalore

  • WSP9 open jobs
  • Beghou Consulting8 open jobs
  • Blue Yonder7 open jobs

From live job posts on CoreHRx, updated 12 Nov 2026. Skill figures count posts that list their skills; salary figures only posts that show a salary.

Questions about this job

Where is this job based?

In Bangalore.

What kind of job is this?

It is a full time job.

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