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Job description
Location: Bangalore, India Department: Consulting
The role focuses on customer engagement and experience by working closely with customers to create value, drive adoption, and support renewals.
Responsibilities include designing, deploying, optimizing, migrating, and troubleshooting Cisco products and solutions using technical expertise, AI and automation, and strategic guidance.
The position serves as a focal point for proactive problem resolution, delivering timely support across Cisco and third-party technologies, and develops technical content and guidance to support customer engagements.
Key responsibilities:
Works on advanced solutions and strategic projects
Grows expertise across Cisco products, deepening expertise in one architecture domain
Engages directly with customers, builds trust and rapport
Supports customer Executive Briefings and QBRs
Develops consulting recommendations that align customer needs with future-state outcomes
Actively leverages existing Cisco AI tools to achieve significant efficiency
Creates and reviews project deliverables aligned to CX standards
Provides insights on product and software vulnerabilities
Demonstrates expertise across a range of technologies and delivery methods
Leverages working knowledge of software programmability, automation, orchestration, virtualization, Agile and DevOps
Explains complex technical concepts to diverse audiences
Contributes to knowledge management, technical documentation, and continuous improvement of Cisco products and solutions