Customer Service Officer - O - WBG OPERATIONS (OPS)

Asst.MANAGER/ DY MANAGER

• Co-ordinate for getting Invoices, Verification and Processing of Invoices, Ensure all Invoices tracked for processing & Payment release. Publishing of MIS
• Maintenance of proper records, for Invoices Received, Processed and In Progress and tracking.
• Ensure processing of all bills with accuracy and within agreed TAT and Submission to Finance
• Self-Audit of Payments in line of Audit Controls.
• Interaction and resolution of Internal/External query with units.
• Staff will be required to process related activities (as stated above or otherwise) as Document Verifier, Maker of Transaction, Checker of a transaction, Reconciliation, Branch Co-ordination, Quality Check, Audit handling etc
• Prompt and proactive response and support to Units on request raised.
• Daily Control, Functional Check List to be adhered to, and improved periodically.
• Continuously work on improvements & error reduction thru regular analysis.
• Take up any other assignments as conveyed by seniors from time to time.

• Knowledge of Branch Banking Process, RBI KYC guidelines, Finacle and BCIF, Kraman operations
• Data and document validation skills
• Basic knowledge of KYC and document verification
• Effective communication skills
• Excel Skill and data reconciliation skills
• Maintaining of records / data and keep readily, available at any point in time
• Follow up with units and vendors for timely submission of Invoices
• Willingness to work late hours /work in staggered working arrangement, in case the same is required.
• Clear Understanding of the tax structure / GST and relate the same for day to day operations
• Supervise, train and guide Junior members for the activities
• Strong team building and operational expertise
• Attention to detail for verification of Payments / Document.

If you wish to apply for this job position, please fill your details in the Kotak Fast Track Application Form and mail to

Please mention the following in the subject line as ‘”Position Name” –“Your Name” – “Your Current Business Group”