EDI Sterling Integrator Support Engineer

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Employment type:

Worksite flexibility:

Who we are

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

Job Description

We are looking for an EDI Sterling Integrator Support Engineer to provide production support, development, and integration services for our EDI landscape. This position will be Full-time - Hybrid - Bengaluru.

What You'll Do

• Provide Level 1 and Level 2 production support for EDI processes in a 24x7 support environment
• Monitor EDI transactions and transmissions and proactively troubleshoot failures
• Ensure timely resolution of EDI processing issues and system incidents
• Manage inbound and outbound EDI transactions and ensure successful processing
• Support trading partner onboarding, configuration, connectivity, testing, and deployment
• Analyze, troubleshoot, develop, and maintain maps and business processes within IBM Sterling B2B Integrator
• Develop and maintain BPML-based business processes
• Configure and support communication protocols including SFTP, AS2, and AS3
• Support Managed File Transfer (MFT) and Sterling File Gateway (SFG) environments
• Coordinate EDI development activities, testing, schedules, and deliverables
• Work closely with SAP, Oracle, and other backend teams to resolve integration issues
• Monitor system performance and identify opportunities for process improvements
• Create and maintain technical documentation and operational procedures
• Provide post-production support and ensure smooth business operations
• Collaborate with business, infrastructure, ERP, and integration teams to deliver reliable EDI services

What You'll Need

Required:

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field
• 3 to 5 years of experience with IBM Sterling B2B Integrator
• Experience supporting EDI production environments
• Strong knowledge of ANSI X12 and EDIFACT standards
• Hands-on experience with EDI mapping and translation processes
• Knowledge of BPML and Sterling business process development
• Experience with communication protocols such as SFTP, AS2, and AS3
• Experience with trading partner onboarding and support
• Knowledge of Managed File Transfer and Sterling File Gateway
• Understanding of ERP integration concepts and formats
• Exposure to SAP and/or Oracle integrations
• Strong troubleshooting and incident resolution skills
• Ability to work in a fast-paced production support environment
• Excellent verbal and written communication skills
• Strong analytical and problem-solving abilities

Preferred:

• Experience working in Windows and Unix environments
• Exposure to enterprise integration platforms and middleware technologies
• Knowledge of ITIL processes and service management practices
• Experience with certificate management, encryption, and secure file transfers
• Ability to work independently and within global teams
• Strong stakeholder management and coordination skills
• Proactive approach to identifying and resolving recurring issues
• Willingness to learn new technologies and business processes

Physical Demands

• Ability to safely and successfully perform the essential job functions
• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.