Engagement Manager

Job Overview

Provides expert level commercial solutions support. Ensures financial performance of assigned customer segment for all technology solutions. Establishes IQVIA credibility as a provider of commercial enterprise-wide technology solutions. Drives large-scale, customized deals across the Tech & Services portfolio. Can be aligned to a business unit, or globally and be shared by geography, team or region.

Essential Functions

• Spends at least 50% of his/her time on customer segment.

• Accountability for large-scale, multi-country technology implementations (CSAT & Profitability).

• Sets strategic client/segment agenda and drive global account planning to achieve financial and non-financial targets.

• Builds, broadens and deepens strategic client relationships within the accounts in the defined (through sell deliver).

• Ensures alignment and coordination between the different IQVIA/client touch points; ensures client insight is shared internally.

• Responsible for segment and account-level mapping of all commercial stakeholders, including their needs and priorities.

• Creates annual segment/account plans with financial targets and clear roadmap for achieving targets.

• Maintains a database of intelligence on competitor activity and strategy within the account.

• Provides regular cadence with all aligned members of the customer/segment account.

Qualifications

• Bachelor's Degree Req

• Seven (7) years relevant sales/service or marketing experience Req

• Demonstrates excellent project management skills and client influencing and relationship building skills.

• In-depth understanding of IQVIA data assets and the IQVIA core offerings.

• Works willingly and effectively with others in and across the organization to accomplish team goals.

• Experienced with developing consultative relationships with senior level managers and executives at clients in the life sciences industry.

• Ability to manage multiple projects, juggle priorities and deliver on tight deadlines.

• Knowledge of consulting methodologies, tools and techniques related to functional area.

• Knowledge of key issues and current developments in the life sciences industry.

• Excellent presentation, communication and client influencing skills.

• Has established network and referral contacts.

• Possesses the necessary subject matter expertise and project management skills able to effectively manage projects across more than one CoE.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.