When you join Accurate Background, you’re an integral part of making every hire the start of a success story. Your contributions will help us fulfill our mission of advancing the background screening experience through visibility and insights, empowering our clients to make smarter, unbiased decisions.
Job Description
We are looking for exceptional engineers who have the demonstrable ability to debug complicated issues and has the Drive to grow technically, solve challenging problems, and exceed customer expectations. In this role, you will be responsible for providing technical support, troubleshooting, and maintenance for enterprise applications to ensure seamless operation and optimal performance. You will work closely with end users, IT teams, and developers to resolve system issues, recommend enhancements, and support application upgrades. The ideal candidate will have strong problem-solving skills, experience with application troubleshooting, and a customer-focused mindset. If you thrive in a fast-paced environment and enjoy solving technical challenges, we encourage you to apply.
Responsibilities
- Provide first and second level support and other documentation as necessary to aid in troubleshooting, resolving or reproducing the end-user issues or escalate as necessary.
- Perform post-resolution follow-ups to issues/requests.
- Own and drive Root Case Analysis (RCA) on complex system issues
- Experience with incident management protocols
- Accurately identify, evaluate and prioritize end-users' issues, requests and/or questions.
- Creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion
- Respond to Helpdesk Tickets
- Consulting with the software development team, internal users, and clients to improve application performance.
- Assist the DevOps team with investigating and resolving application specific alerts
- Report on support ticket resolution progress and results
- Will be part of the on-call rotation (no more than 1 weekend per month)
Qualifications
- A bachelor’s degree in software engineering, computer science, information technology, information systems, computer engineering, or similar.
- 2-4 years’ experience with systems implementation and support
- Strong aptitude for multi-tasking and working in a dynamic environment
- 1-2 years’ experience with database systems like MSSQL, MYSQL, MongoDB
- Exceptional ability to provide front-end support to clients.
- Advanced proficiency in determining the causes of application errors and repairing them.
- Ability to keep up with innovation in application design.
- Exceptional communication skills.
The Accurate Way
We offer a fun, fast-paced environment, with lots of room for growth. We have an unwavering commitment to diversity, ensuring everyone has a complete sense of belonging here. To do this, we follow four guiding principles – Take Ownership, Be Open, Stay Curious, Work as One – core values that dictate what we stand for, and how we behave.
Take ownership.
Be accountable for your actions, your team, and the company. Accept responsibility willingly, especially when it’s what’s best for our customers. Give others every reason to trust you, believe in you, and count on you. Rise to every occasion with your personal best.
Be open.
Be open to new ideas. Be inclusive of people and ways of doing things. Make yourself accessible and approachable, and communicate with genuineness, transparency, honesty, and respect. Embrace differences.
Stay curious.
Stay curious even as you move forward. Tirelessly ask questions and challenge the status quo in your pursuit of new ideas, ways to solve problems, and to continually grow and improve.
Work as one.
Work together to create the best customer and workplace experience. Put our customers and employees first—before individual or departmental agendas. Make sure they get the help they need to succeed.
Equal opportunities
Accurate is an equal-opportunity employer and is committed to hiring talented and qualified individuals with diverse backgrounds. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Accurate will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.
You must have a right to work in Australia indefinitely that does not involve sponsorship by the Company.
Special Notice
Accurate is aware of schemes involving fraudulent job postings/offers and/or individuals or entities claiming to be employees of Accurate. Those involved are offering fabricated employment opportunities to applicants, often asking for sensitive personal and financial information. If you believe you have been contacted by anyone misrepresenting themselves as an employee of Accurate, please contact humanresources@accurate.com.
- Please be advised that all legitimate correspondence from an Accurate employee will come from "@accurate.com" email accounts.
- Accurate will not interview candidates via text or email. Our interviews are conducted by recruiters and leaders via the phone, Zoom/Teams or in an in-person format.
- Accurate will never ask candidates to make any type of personal financial investment related to gaining employment with the Company.
