Executive Director - Global Confirmations & RCO Data Exchange Operations

Step into a high-impact leadership role where your expertise shapes the future of operational excellence. Join a dynamic team in Bengaluru, India, and make a difference by ensuring accurate, timely, and compliant outcomes for customers, regulators, and authorized third parties. You will have the opportunity to drive innovation through automation and technology-enabled transformation. Your leadership will empower a diverse global team and influence strategic direction across the organization. This is your chance to build, develop, and inspire a culture of continuous improvement and inclusivity.

Job summary
As an Executive Director in Global Confirmations & RCO Data Exchange Operations, you lead a global team dedicated to delivering critical client, customer, and supplier-enabled operational programs. You drive operational excellence, manage risk, and ensure business resiliency across multiple programs. Together, we focus on process optimization, talent development, and technology transformation to achieve resilient outcomes. You partner with stakeholders to modernize platforms and enhance customer experience. We value your leadership in building an inclusive team and enabling colleague mobility.

Job responsibilities

• Lead the end-to-end Global Audit Confirmations business, delivering confirmation and verification services to authorized third parties
• Oversee the State Agency Data Match program, establishing governance, standards, and performance management
• Ensure business resiliency and continuity of service across internal and supplier-supported processes
• Monitor performance, drive issue resolution, remediation, and contingency planning
• Lead a customer-centric, controlled operation with clear KPIs and SLAs
• Ensure workforce readiness through capacity planning, shift strategies, and proactive communications
• Drive continuous improvement in productivity, quality, cost, colleague engagement, and controls
• Maintain a strong risk and controls environment, ensuring audit readiness and compliant disclosures
• Drive strategic evolution through automation, AI, and agentic operating models
• Partner with Product and Technology to modernize platforms and deliver scalable solutions
• Build and develop an inclusive leadership bench, set goals, measure outcomes, and enable succession planning

Required qualifications, capabilities, and skills

• 15 years of management and leadership experience
• Bachelor’s degree or equivalent experience
• Proven track record leading controlled operations with measurable improvements
• Deep risk, compliance, and data-privacy acumen
• Expertise in process design, continuous improvement, and operating model transformation
• Strong analytical and financial acumen
• Ability to lead large-scale transformation initiatives leveraging automation and AI
• Exceptional stakeholder management and communication skills
• Ability to lead globally diverse teams and partner across functions
• Comfort handling sensitive information and regulated disclosures
• Experience in financial services operations

Preferred qualifications, capabilities, and skills

• Advanced degree
• 10 years in financial services operations
• Experience with root-cause analysis and change management
• Experience deploying data-driven insights to inform business decisions
• Experience modernizing operations to enhance controls and customer outcomes
• Experience enabling succession planning and colleague mobility
• Experience partnering with Legal, Risk & Control, Technology, Operations, and business stakeholders