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Forward Deployed Engineer

Accenture

Full time
Experience
12+ years
Location
Gurgaon, Pune, Hyderabad, Bangalore
Work mode
Not stated
Salary
₹11L – ₹24L a year estimatetypical for IT Jobs in India, 942 posts
Posted Today

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Role at a glance

You will
  • Expected to perform independently and become an Expert.
  • Required active participation/contribution in major Incident & drive end to end
  • Contribute in providing solutions to architecture related problems.
Experience
12+ years
Must-have skills
Incident ManagementRouting

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Job description

Project Role : Forward Deployed Engineer
Project Role Description : Organize the deployment of AI workflows and architectures across diverse AI and technology platforms. Facilitate solution design across enterprise technology stack to integrate into the ecosystem of AI models and multi provider platforms.
Must have skills : Cloud Contact Center Operations
Good to have skills : NA
Minimum 12 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
A Principal Engineer - Voice provides technical
leadership across voice infrastructure, driving architecture, governance, and complex Major issue resolution. The role ensures secure, reliable, and scalable network services while supporting
operational excellence and business continuity.

Roles & Responsibilities:
- Expected to perform independently and become an Expert.
- Required active participation/contribution in major Incident & drive end to end
- Contribute in providing solutions to architecture related problems.
- Collaborate with cross-functional teams to ensure seamless system operations and timely resolution of incidents.
- Document operational procedures and maintain knowledge bases to support team efficiency.
- Assist in the onboarding and training of junior team members to foster skill development.
- Full understanding of Application criticality & AIG business & location criticality

Professional & Technical Skills:
Must To Have Skills: Genesys Cloud CX Architect (GCX-ARC), Oracle SBC
- Strong Experience with advance call routing (Oracle SBC)
- Strong understanding of log analysis , incident management, and troubleshooting in Oracle , Genesys Cloud Contact Center
- Strong knpwledge of IP routing & network traffic flow.
- Strong experience on direct client facing role.
- Knowledge of best practices and compliance requirements within Network voice platform
- Commanding communication skill

Additional Information:
- The candidate should have minimum 12 years of experience in Cloud Contact Center Operations.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement


We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Key skills

Required

Incident ManagementRouting

Soft skills

Communication

Job market insights

15active Incident Management jobs in Gurgaon
8active Routing jobs in Gurgaon
₹11L – ₹24L advertised yearly salary for IT Jobs in India (middle half of 942 posts that show a salary; median ₹17L)
231 more open jobs at Accenture

Most IT Jobs posts in Gurgaon ask for 3–6 years of experience (40% of 410 that say).

Hiring most for IT Jobs in Gurgaon

  • AECOM50 open jobs
  • MongoDB27 open jobs
  • Konrad22 open jobs

Jobs asking for Incident Management in Gurgaon also ask for

  • Monitoring60%
  • Microsoft Azure47%
  • AWS40%
  • CI/CD33%
  • High Availability33%

From live job posts on CoreHRx, updated 6 Nov 2026. Skill figures count posts that list their skills; salary figures only posts that show a salary.

Questions about this job

What is the salary for this Forward Deployed Engineer job?

The post does not state the pay. As an estimate, comparable posts on CoreHRx advertise ₹11L – ₹24L a year (typical for IT Jobs in India, 942 posts).

How much experience does this job need?

The post asks for 12 Yrs experience.

Where is this job based?

In Gurgaon, Pune, Hyderabad, Bangalore.

What kind of job is this?

It is a full time job.

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