Front Desk Executive

Location: Mumbai, Maharashtra, India

Experience: 2–4 yrs

Job Description – Front Desk Executive

Company profile:

Founded in 1935, Desai & Diwanji is one of India’s  leading law firm, helping clients achieve their goals by combining the highest global standards with local expertise. The firm enjoys a global reputation for regularly handling some of the most significant business transactions, critical legal issues and complex commercial disputes in the country. With offices in Mumbai, Gurgaon, and New Delhi, Desai & Diwanji is also among the largest law firms in the country.

The Front Desk Executive serves as the first point of contact for visitors, clients and employees providing excellent customer service and managing the front desk operations. This role involves greeting guests, handling inquiries, and performing administrative tasks to ensure the smooth operation of the front office.

Key Responsibilities:

• Greet and welcome visitors, employees in a friendly and professional manner.

• Answer incoming calls and direct them to the appropriate departments or personnel.

• Maintain an organized and clean front desk area.

• Manage appointment scheduling and coordinate meetings.

• Handle mail, packages, and deliveries.

• Assist with administrative tasks, such as filing, data entry, and record keeping.

• Ensure the security of the front desk and maintain confidentiality of sensitive information.

• Collaborate with other departments to address any needs and resolve issues.

Required Skills:

• Excellent communication and interpersonal skills.

• Strong organizational and multitasking abilities.

• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and familiarity with office equipment (e.g., printers, copiers).

• Ability to work in a fast-paced environment and handle stressful situations calmly.

• Attention to detail and problem-solving skills.

• Basic knowledge of customer service principles and practices.

• Ability to maintain professionalism and a positive attitude at all times.