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Role at a glance
You will
Process guest payments accurately using the point-of-sale (POS) system for room charges, restaurant bills, and retail purchases
Manage cash drawer operations, including opening, closing, and reconciliation at the end of each shift
Maintain strict cash handling procedures and security protocols to ensure the protection of hotel funds
Experience
1–2 years
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Job description
Location: Agra, UP, India Department: Management
Job Description
Process guest payments accurately using the point-of-sale (POS) system for room charges, restaurant bills, and retail purchases
Manage cash drawer operations, including opening, closing, and reconciliation at the end of each shift
Maintain strict cash handling procedures and security protocols to ensure the protection of hotel funds
Provide exceptional customer service to guests whilst processing transactions in a professional and courteous manner
Verify payment methods, including credit cards, cheques, and cash, and identify any discrepancies or fraudulent transactions
Prepare daily financial reports and reconciliation statements, ensuring all transactions are accurately recorded
Balance the till and report any variances to the Finance Manager
Maintain confidentiality regarding guest information and financial transactions
Respond promptly to guest enquiries and resolve payment-related issues with professionalism
Comply with all hotel policies, procedures, and financial regulations
Support the front office team during peak periods to ensure efficient guest check-in and check-out processes
Keep the cashier station organised, clean, and secure at all times
Qualifications
Secondary school education or equivalent qualification
Minimum 1-2 years of experience in a cashier or similar financial transactions role, preferably in a hospitality environment
Proficiency in operating point-of-sale (POS) systems and cash handling equipment
Strong numerical and mathematical skills with the ability to perform accurate calculations
Excellent attention to detail and organisational abilities
Fluency in English; additional language proficiency (Hindi, Mandarin, or other regional languages) is advantageous.
Additional Information
WHAT IS IN IT FOR YOU:
Come As You Are
Work With Purpose
Grow, Learn and Enjoy
Explore Limitless Possibilities
Company Description
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
