Group Manager - Process Training - Pune - (Training Manager, Insurance back ground, Process training)

Location: Pune, MH, India
Department: Customer Service

Job Description

Drive Training efficiency and effectiveness for the Account through the Training Metrics.· Plan, execute and monitor all training & development interventions to enhance team and operational excellence· Content development & management· Drive training related change management programs for the account· Work with Ops/Quality/Training Leads to determine training needs· Conduct virtual/ in-person classroom training sessions.· Prepare fit-for-purpose learning material / Development workshop· Support and mentor new hires as well as in-production front line associates· Plan and schedule Pre-process training and Voice interventions· Design and implement training programs• Develop and lead a team of highly competent AM & DMs delivering the best of training experiences to the Account(s). • Drive Training efficiency and effectiveness for the Account(s), through the Training Metrics. • Plan, execute and monitor all training & development interventions to enhance team and operational excellence.• Drive training related change management and compliance programs for the Account(s)• Lead content management and instructional design with the latest technology and practices to stay ahead of the competition.• Drive ROI for the learning investment in people and value delivered to business.• Be the ambassador for latest & innovative practices and technology and implement the best practices for the Account(s). • Lead and develop a high-performing team supporting the Account(s)Qualifications• Graduate / Post Graduate• Overall work experience of minimum 5 yrs. as the Training Leader for 100+ people business • Experience in training automation/digitalization • Knowledge & experience of Six Sigma, Agile methodology & demonstrate a digital mindset• Strong work ethic with a will-to-win attitude, demonstrates personal excellence, lives the growth mindset and adapts to WNS Values• Ability to work through unstructured problems, shifting priorities, multiple demands, ambiguity and rapid changes• London Market professional certification will be an add benefit

Qualifications

Postgraduate/Graduate

Company Description

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.