Guest Service Associate - F&B

Location: Lucknow, UP, India
Department: Customer Service

Job Description

• Ensure to provide proficient and professional Food & Beverage service to the guests by meeting and also exceeding their expectations.
• Welcome the guests by greeting them as per the standards.
• Any matter which may affect the interests of Mercure Lucknow Gomti Nagar should be brought to the attention of the Management.
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
• Ensure to attend to guest complaints, requests or inquiries regarding the food and services.
• Establish and maintain seamless co-ordination & co-operation with all departments of Mercure Lucknow Gomti Nagar to ensure maximum cooperation, productivity, morale and guest service.
• Identify optimal, cost effective use of the resources and educate the team on the same.
• Responsible for set up of all operating equipment and ensure to inspect linen, and condiments before the service.
• Ensure to be familiar with all dishes on the menu.
• Ensure clearance of all soiled chinaware, glassware, silverware from the guest table and re-set the table for the next arrival
• In the absence of the Food & Beverage Executive  ensure to take guest orders, advice guests on specials menu options.
• Ensure to be familiar with the property lay out, fire exits and elevator locations.
• Report any equipment malfunction, emergency situations or suspicious persons to the F&B Executive.

Qualifications

Diploma / Degree in Hotel Management or any other equivalent qualifications.

Additional Information

1-2 year of experience in branded hotels.