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Role at a glance
You will
Process guest check-ins and check-outs efficiently while maintaining accuracy in all documentation
Manage room reservations, modifications, and cancellations using the property management system
Handle guest concerns and complaints with empathy and resolve issues to ensure satisfaction
Experience
1–2 years
Education
Class 12 / high school
Must-have skills
Customer ServiceMS Office
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Job description
Location: Agra, UP, India Department: Management
Job Description
Greet and welcome guests upon arrival with exceptional hospitality and professionalism
Process guest check-ins and check-outs efficiently while maintaining accuracy in all documentation
Manage room reservations, modifications, and cancellations using the property management system
Respond promptly to guest inquiries via phone, email, and in-person communication
Provide concierge services including restaurant recommendations, local attraction information, and travel arrangements
Handle guest concerns and complaints with empathy and resolve issues to ensure satisfaction
Process payments and manage billing inquiries with accuracy and discretion
Coordinate with housekeeping and maintenance departments to address guest requests and maintenance issues
Maintain a clean, organized, and welcoming front desk environment
Perform administrative duties including data entry, filing, and record maintenance
Upsell hotel services and amenities to enhance guest experience and increase revenue
Ensure compliance with security protocols and guest privacy regulations
Assist with special requests and arrangements for VIP guests and events
Collaborate with team members to support overall front office operations
Maintain professional appearance and demeanor consistent with Fairmont standards at all times
Qualifications
**Required Qualifications:**
High school diploma or equivalent qualification
Minimum 1-2 years of guest service or front office experience in a hospitality setting
Proficiency in using property management systems (PMS) and hotel management software
Excellent verbal and written communication skills in English; additional languages preferred
Strong customer service orientation with ability to handle guest interactions professionally
Demonstrated ability to manage multiple tasks and prioritise effectively in a fast-paced environment
Proficiency in Microsoft Office applications (Word, Excel, Outlook)
Knowledge of hotel operations, reservation systems, and front office procedures
Additional Information
WHAT IS IN IT FOR YOU:
Come As You Are
Work With Purpose
Grow, Learn and Enjoy
Explore Limitless Possibilities
Company Description
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
