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Role at a glance
You will
Oversee daily housekeeping operations and ensure all guest rooms and public areas maintain the highest standards of cleanliness and…
Supervise, train, and mentor housekeeping staff, conducting regular inductions and performance evaluations to foster a culture of…
Conduct thorough room inspections and quality audits to verify compliance with established cleaning standards and address any deficiencies…
Experience
4+ years
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Job description
Location: Agra, UP, India Department: Other
Job Description
Oversee daily housekeeping operations and ensure all guest rooms and public areas maintain the highest standards of cleanliness and presentation in accordance with Fairmont's quality guidelines
Supervise, train, and mentor housekeeping staff, conducting regular inductions and performance evaluations to foster a culture of excellence and professional development
Conduct thorough room inspections and quality audits to verify compliance with established cleaning standards and address any deficiencies promptly
Manage inventory levels of cleaning supplies, linens, and equipment, ensuring cost-effective procurement and optimal stock availability
Coordinate with maintenance and engineering departments to address repairs, maintenance issues, and ensure timely resolution of guest-reported concerns
Respond to guest requests and complaints with professionalism and courtesy, implementing service recovery measures to enhance guest satisfaction
Maintain comprehensive records and reports on housekeeping activities, including occupancy rates, staffing schedules, and maintenance logs
Ensure strict adherence to health, safety, and hygiene regulations, including proper handling of chemicals and waste management procedures
Plan and execute deep cleaning projects and seasonal maintenance tasks to preserve the property's condition and appearance
Collaborate with front office, guest services, and other departments to ensure seamless communication and coordinated service delivery
Monitor and manage departmental budgets, controlling labour costs and operational expenses whilst maintaining service quality
Implement and promote sustainable housekeeping practices and environmental responsibility initiatives across the department
Qualifications
Minimum 4 years of housekeeping management experience in a luxury hotel environment
Strong knowledge of hospitality industry standards, quality guidelines, and best practices
Excellent organisational and time management skills with the ability to prioritise multiple tasks
Proficiency in housekeeping management systems and hotel property management software
Comprehensive knowledge of health, safety, and hygiene regulations, including chemical handling and waste management procedures
Fluent English communication skills, both written and verbal, with strong interpersonal abilities
Additional Information
WHAT IS IN IT FOR YOU:
Come As You Are
Work With Purpose
Grow, Learn and Enjoy
Explore Limitless Possibilities
Company Description
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
