HR Automation, APAC (Off Roll)

Location: Gurugram, India

Additional Locations: India-Haryana, Gurgaon Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.
Location: Gurgaon
About the role: The Intelligent Automation Business Systems Analyst will serve as a member of Boston Scientific’s HR AI & Automation product team, supporting the delivery, maintenance and continued advancement of intelligent automation solutions. This role will primarily support the existing Robotic Process Automation (RPA) portfolio of more than 100 production automations while also contributing to other intelligent automation capabilities, including low-code/no-code and conversational automation solutions. The analyst will work directly with business stakeholders and technical resources to identify automation opportunities, analyze business processes, define requirements and translate business needs into actionable solution requirements. The role will also have significant responsibility for production support, troubleshooting, enhancement identification and ongoing portfolio health. The ideal candidate combines strong business analysis and process improvement capabilities with the technical fluency to understand how automated solutions operate, investigate issues and work closely with developers to deliver scalable, sustainable solutions. Your responsibilities will include: Partner with business stakeholders to identify, evaluate and define opportunities for automation and process optimization. Lead requirements discovery and translate business needs into clearly documented functional and technical requirements, user stories and acceptance criteria. Develop current and future-state process maps and identify opportunities to simplify, standardize or redesign processes before automation. Assess automation opportunities in partnership with technical resources and help determine the appropriate solution across RPA, low-code/no-code and other intelligent automation capabilities. Serve as a key functional resource supporting a mature portfolio of more than 100 production RPA automations. Triage production incidents and defects, investigate failures and partner with developers and stakeholders to identify root causes and appropriate resolutions. Identify recurring production issues, enhancement opportunities and opportunities to improve automation resiliency, scalability and performance. Coordinate defect resolution and enhancement activities from initial analysis through development, testing and implementation. Perform minor configuration changes, enhancements and straightforward automations, partnering with developers as needed for more complex technical requirements. Develop test scenarios and test scripts, coordinate user acceptance testing and ensure solutions meet documented business requirements and acceptance criteria. Create and maintain process, functional, testing and operational documentation throughout the automation life cycle. Support configuration, troubleshooting and enhancement activities within the Moveworks.ai platform and other low-code/no-code intelligent automation technologies. Partner closely with developers, analysts and AI product resources across the HR AI & Automation product team to coordinate solution delivery. Communicate solution status, production issues, risks and dependencies clearly to business and technical stakeholders. Promote intelligent automation standards, governance, documentation practices and sustainable solution design.
Qualifications: Required
qualifications: Bachelor’s degree in information systems, computer science, business, engineering or a related field, or equivalent relevant experience. Minimum of 3 years’ experience in business systems analysis, business process analysis, intelligent automation, technology delivery or a related field. Experience gathering, analyzing and documenting business and technical requirements for technology or automation solutions. Demonstrated experience developing process maps, user stories, acceptance criteria, test scenarios and other business analysis artifacts. Experience coordinating testing and user acceptance testing across business and technical stakeholders. Experience supporting production technology solutions, including incident triage, defect analysis, troubleshooting and enhancement management. Strong process analysis and problem-solving skills, with the ability to understand complex workflows and translate business needs into actionable solution requirements. Technical aptitude and the ability to partner effectively with developers to understand solution behavior, troubleshoot issues and evaluate technical options. Strong written and verbal communication skills with the ability to communicate effectively across business and technical audiences.
Preferred qualifications: Experience with RPA technologies, particularly Automation Anywhere A360. Experience supporting or analyzing complex production automation environments. Experience with REST APIs and API-enabled integrations. Experience with SQL and relational database management systems. Familiarity with JSON, XML, Python, VBScript or Power Query. Experience with ServiceNow or SAP SuccessFactors. Experience with Moveworks.ai or comparable conversational AI, chatbot or low-code/no-code platforms. Experience with UiPath, Blue Prism, Microsoft Power Platform or other automation technologies. Exposure to generative AI, large language models, conversational AI, AI agents or other AI-enabled automation capabilities. Experience working within Agile delivery models and tools such as Azure DevOps or Jira. Requisition ID: 637458 Boston Scientific transforms lives through innovative medical technologies that improve the health of patients around the world. As a global medical technology leader for more than 45 years, we advance science for life by providing a broad range of high-performance solutions that address unmet patient needs and reduce the cost of healthcare. Our portfolio of devices and therapies helps physicians diagnose and treat complex cardiovascular, respiratory, digestive, oncological, neurological and urological diseases and conditions. Learn more at www.bostonscientific.com and follow us on LinkedIn .