Location: Mumbai Maharashtra India, India
We are looking for a **Senior Analyst** to join our **HR Benefits Operations** team. In this role, you will manage retirement benefits, trust accounting, compliance audits, and regional APAC transitions.
**Key Operating Context (Downstream Payroll Interface):**
Most benefit operations are downstream processes that depend directly on monthly payroll output. Individual will work closely every day with the **Global Payroll Services** team to match deduction files, meet strict cut-off schedules, and ensure accurate benefit remittances and settlements.
**Roles and Responsibilities**
- **Regional APAC Projects & Process Transitions**
- Work with regional leaders and local country teams in **China, Japan, South Korea, Indonesia, and Taiwan** to map retirement, pension funding, payment processes and
- Lead the transition (migration) of corporate and statutory benefit tasks from local payroll teams into the centralized Benefits Operations team.
- Write and update clear Standard Operating Procedures (SOPs) and Operating Procedure Manuals (OPMs) to ensure audit readiness across all APAC markets.
- Review monthly accounting entries, cost accruals, and expense reclassifications.
- Review invoices for benefit vendors and service partners on time.
- Complete monthly and quarterly **General Ledger (GL) and FullKey balance sheet sign-offs/attestations** with full audit trails.
**India Key Processes**
**Downstream Payroll Interface & Reconciliations**
- Work closely with the Payroll team each month to receive, match, and validate employee deduction files.
- Perform two-way reconciliations between payroll reports and benefit records before any money is paid out.
- Review and correct data differences caused by salary revisions, arrears, new joiners, exits, and unpaid leaves.
**Provident Fund (In House Trust and EPFO Trust)**
- Maintain the master database for PF for Citibank in House PF Trust
- Review and approve monthly PF settlement claims, transfer requests, and death claims.
- Reconcile annual PF accounts and ensure yearly member account slips are generated and sent to employees.
- Ensure all new joiners complete **Form 11 declarations** and **KYC verification**.
- Checking of monthly Electronic Challan cum Return (ECR) files and complete statutory PF payments on the EPFO portal within government deadlines.
**Gratuity**
- Track the solvency and balance of the Gratuity fund to make sure liabilities are fully funded.
- Coordinate required policy funding and premium payments with fund managers (such as LIC) with complete payment records.
- Review and approve monthly employee gratuity settlement calculations and disbursements upon exit or retirement.
- Work to automate and update internal gratuity calculation sheets and liability models.
**Superannuation & Management Pension**
- Maintain the Superannuation member master file, tracking active members, voluntary contributions, deferrals, and exit payouts.
- Manage monthly calculations for retired staff pension, annual indexation/pension increases, and arrears.
- Track and verify annual **Life Certificates** submitted by pensioners to ensure continuous and valid pension disbursements.
- Ensure accurate generation and distribution of annual Superannuation account statements to employees.
**Actuarial Valuation Headcount Preparation**
- Partner with external actuaries, Corporate Finance, and Risk teams for annual and interim valuation exercises.
- Collect, clean, and provide audited demographic and employee data for Gratuity, Leave Encashment, and Pension valuation reports.
- Maintain and improve internal tracking templates and valuation models.
**Tax Compliance (TDS / e-TDS)**
- Calculate tax (TDS) deductions on all retirement, pension, and trust claim payouts.
- Support the timely filing of quarterly **e-TDS returns (Form 24Q / Form 26Q)**.
- Generate and issue Form 16 / Form 16A tax certificates to beneficiaries and retirees.
**Retirement Trusts Governance**
- Support administrative and secretarial tasks for Employee Benefit Trusts (Deck for Board of Trustees meetings)
- Maintain official trust accounting books and ensure all investments follow approved trust guidelines and banking regulations.
- Lead end-to-end preparations for annual statutory audits of retirement trusts to ensure zero audit findings.
**Partner Governance & Query Resolution**
- Supervise third-party administrators (such as HGS) and insurance partners (such as LIC) through regular performance reviews and SLA scorecards.
- Act as the senior point of contact to resolve complex queries or escalations from ex-employees, alumni, and retirees.
- Guide and support junior team members to maintain high operational accuracy and meet daily turnaround times.
**Required Qualifications & Skills**
- **Education:** Bachelor’s or Master’s degree in Commerce, Finance, Accounting, Business, or HR.
- **Experience:** 5 to 8 years of relevant experience in Benefits Operations, Retirement Trusts, Payroll, or HR Compliance.
- **Product Knowledge:** Strong understanding of statutory retirement rules (PF/EPFO, Gratuity, Superannuation, Pension, Trust Governance, and TDS).
- **Technical Skills:** Strong proficiency in MS Excel (VLOOKUP, Pivot Tables, basic formulas) and HR/Payroll platforms (such as Workday, SAP, or PeopleSoft).
- **Communication:** Clear verbal and written English communication skills for collaborating with regional teams, finance, and external partners.
## **Job Family Group:**
Operations - Core
## **Job Family:**
Operations Support
## **Time Type:**
Full time
## **Most Relevant Skills**
Please see the requirements listed above.
## **Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
*Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.*
*If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review* *[Accessibility at Citi](https://www.citigroup.com/citi/accessibility/application-accessibility.htm).*
*View Citi’s [EEO Policy Statement](https://www.citigroup.com/global/eeo-aa-policy) and the [Know Your Rights](https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) poster.*
Job data: Headcount Labs (headcountlabs.com), ODbL 1.0. The job description belongs to the employer. Location data © OpenStreetMap contributors and Overture Maps.
