India AR Delivery Hub Manager

Aristocrat is seeking a dedicated and ambitious India AR Delivery Hub Manager to join our world-class team. This role plays a key part in supporting global AR processing, including cash application, billing support, and credit operations. As part of our mission to bring happiness to life through the power of play, you will have the outstanding opportunity to develop and successfully implement strategies that will build the future of our AR services. If you are passionate about driving operational excellence and continuously improving workflows, this role was crafted for you!

What You'll Do

• Supervise and coordinate India-based AR delivery team members handling cash allocation, billing support, and credit operations.
• Own operational performance, daily prioritization, SLAs, quality, cross-training, and backup coverage across India hub activities.
• Partner with regional and process leads to align service delivery and resolve blocking issues.
• Build standard operating procedures, work intake processes, quality controls, and reporting for centralized AR processing.
• Support the migration of transactional AR work from US/APAC into India while maintaining service continuity.
• Seek ways to improve procedures, automate tasks, expand capacity, and establish consistency.
• Support automation implementation within the India AR Delivery Hub, encompassing standardized workflows, efficiency reporting, and quality checks.
• Collaborate with regional AR leaders to identify repeatable work suitable for AI-enabled automation and centralized processing controls.

• 5+ years of experience managing AR (preferred), shared services, BPO, finance operations, or order-to-cash teams.
• Strong knowledge of cash application, billing, credit support, SLAs, and operational controls.
• Proven experience managing multi-region collaborators and offshore/onshore service delivery.
• Outstanding people leadership, process management, and communication skills.
• Comfort using approved AI-enabled tools, workflow automation, dashboards, and standard efficiency applications to improve process accuracy, reporting, and scalability.

Aristocrat Leisure Limited is a global entertainment and gaming content creation company powered by technology. Our reporting segments span regulated land-based gaming (Aristocrat Gaming), regulated online real money gaming (Aristocrat Interactive) and social casino (Product Madness). Aristocrat offers a diverse range of products and services including electronic gaming machines, casino management systems, free-to-play mobile games and online real money games, that serve customers and entertain millions of players worldwide every day. Our team of over 7,300 people across the globe is united by our company mission to bring joy to life through the power of play.