IT Administrator

Location: Chennai, India

Job Description: We are looking for an IT Administrator whose primary responsibility is to oversee and maintain all aspects of a company's IT Infrastructure. This includes maintaining networks, servers and security programs and systems. You might also monitor the use of email, create and change passwords, make suggestions for improvements to computer systems, backup data and perform data recovery if needed.
Qualifications:

• 3+ years relevant work experience in hardware & networking architecture, devices and interconnects.
• Experience with Linux, Windows and Mac troubleshooting and administration
• Experience working with networking protocols as well as troubleshooting automation.
• Good Understanding of Hardware and software-related issues and proficient in identifying the same
• Designing, implementing and managing TCP/IP networks including VPN
• Good knowledge in LAN, Security, wireless, IP Telephony and Intercoms.
• Experience in supporting, implementing and designing networks.

Responsibilities:

• Training new employees / joinees on internal system software and IT policy.
• Ability to troubleshoot Windows, Linux and Mac OS desktops, laptops, and printers. Documenting complex problems and having great troubleshooting skills.
• IT Inventory and asset management and tracking.
• Configuring and deploying new server hardware, software for desktops and servers.
• Managing data backup from desktops. Data backup management, scheduling and reporting of Cloud Servers
• Monitor and remove virus, spyware. Installation of antivirus.
• Vendor management.

Education: Degree in computer science or equivalent. Having relevant practical experience.
Key Responsibilities:

• Provide first-level IT support to employees for hardware, software, and system issues.
• Troubleshoot Windows laptops, desktops, printers, monitors, and other peripherals.
• Set up laptops and systems for new employees.
• Assist with employee onboarding and offboarding.
• Create, manage, and disable user accounts as required.
• Provide basic support for Google Workspace, Gmail, Google Drive, and Google Meet.
• Troubleshoot basic network, Wi-Fi, Internet, and connectivity issues.
• Assist with router, switch, and Wi-Fi access point setup and troubleshooting.
• Maintain IT asset inventory and track laptops, desktops, and other equipment.
• Install and configure required software and applications.
• Assist with basic user access and password-related issues.
• Coordinate with vendors and service providers for IT-related issues.
• Escalate complex technical issues to the IT Administrator. Basic Required Skills
• Good knowledge of Windows 10/11.
• Good understanding of computer hardware and troubleshooting.
• Good knowledge of networking, IP addresses, DNS, DHCP, LAN, and Wi-Fi.
• Basic knowledge of Active Directory or Microsoft Entra ID.
• Understanding of DNS records, including A, CNAME, MX, SPF, DKIM, and DMARC.
• Good troubleshooting and problem-solving skills.
• Good communication skills.
• Willingness to learn new technologies.
• Ability to handle multiple IT support requests.