IT Analyst

Location: India

**Life tastes better with ice cream**

With 19.000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry.

We create iconic ice cream brands that are part of everyday life, bringing moments of joy to millions of people around the world. Everybody loves ice cream. And as the world’s biggest pure‑play ice cream company, we have the scale and ambition to make a real difference.

What truly sets us apart is how we work.

We move fast and keep things simple. We turn ideas into action, trust people to take ownership, and work as one team to win together with integrity. Our culture is high‑performance, collaborative and focused on getting things done.

We’re curious and ready for what’s next. We embrace digital, use data to make better decisions, and keep learning, including how AI can help us work smarter and serve consumers better.

As the IT Senior Analyst for Ice Cream West Europe you will ensure the stability, performance, and continuous improvement of the digital and technology landscape supporting the businesses. This role is responsible for overseeing day-to-day IT operations, driving adherence to ITSM processes, coordinating vendor performance, and supporting regional deployments, testing cycles, and digital commerce initiatives.

You will act as a key partner to business and global IT teams by translating business needs into technical requirements, supporting demand intake and prioritization, and ensuring alignment with global platforms, standards, and roadmaps. The role plays a critical part in ensuring high-quality documentation, data integrity, process mapping, and readiness for technology changes across the region.

Through close collaboration with managed service providers, Product Owners, Digital Commerce teams, and global/regional IT groups, you will help deliver resilient operations, effective solution delivery, and consistent technology practices that enable business continuity, innovation, and growth.

KEY RESPONSIBILITIES:

1\. BAU Operations & Application Support

o Perform incident triage, troubleshooting, RCA (Root Cause Analysis), and vendor coordination.

o Ensure proper handling of Incidents, Requests, and Changes via the ITSM platform.

2\. Digital Commerce

o Support the IT Manager in gathering business requirements for pilot and incubator programs and translating them into technical specifications.

o Coordinate with Global and Local DComm teams to help ensure alignment with the global digital commerce technology strategy and roadmap.

o Act as a product support partner by collaborating with Product Owners to manage data sets, ensure data quality, and maintain documentation for digital commerce solutions.

3\. Testing & Deployment Support

o Execute UAT and regression test cycles for core platforms including but not limited to SAP, Salesforce, etc.

o Document defects, track vendor remediation, and validate released fixes.

o Support deployment readiness, cutover activities and post Go-live stabilization.

4\. Documentation & Process Mapping

o Maintain SOPs, troubleshooting guides, functional documentation and integration blueprints.

o Support local AsIs / ToBe documentation aligned to Global/Regional IT and TMICC standards.

o Provide Weekly/Monthly Status report for Projects and Demand.

o Ensure all knowledge repositories remain up to date.

5\. Project Management

o Support the IT Regional Manager with demand intake, scoping, impact analysis, and documentation.

o Assist in prioritization activities following the Regional IT governance model.

o Help prepare functional inputs and business requirements as per the TMICC IT Operating model

6\. Vendor & Transition Support

o Coordinate with Managed service providers to ensure SLA adherence.

o Support onboarding of new vendors as the technology ecosystem evolves.

o Track vendor performance and highlight service gaps

WHAT YOU NEED TO SUCCEED:

SKILLS:

o Bachelor’s degree in IT, Engineering, Computer Science or related field.

o 5–7 years of experience in IT operations, digital platforms, or business partnering.

o Experience with SAP ECC/S4, Salesforce, ServiceNow etc.

o Strong understanding of business process for Finance, Sales, Supply Chain processes.

o Excellent leadership, communication, and problemsolving skills.

o Experience in FMCG, retail, or distribution preferred.

o Strong Communication skills - Proficient in English and Spanish(preferable), and able to communicate in

EXPERIENCES & QUALIFICATIONS: <Insert experience required (be clear of what the “minimum (without them the candidate cannot succeed, also include language requirements in case applicable) vs. “preferred” (can make the candidate more competitive) experiences are)>

LEADERSHIP: The Ice Cream Way

We are looking for bold, driven individuals who thrive in a fast-paced, dynamic environment and share our approach to growth, collaboration, and innovation. Here’s what defines success in our organization:

Growth Mindset – Embracing new challenges, seeking opportunities to innovate, and continuously looking for ways to expand and improve. Whether it’s scaling markets, evolving roles, or leading teams, we value those who see possibilities and take initiative.

Speed & Simplicity – Working efficiently, adapting quickly, and simplifying processes by leveraging technology to drive better outcomes. With ethical decision-making as the backbone to this, we drive agility and stay focused.

Winning with Fun – Collaborating, integrating seamlessly with a founder/owner mindset, keeping what’s best for the company at the heart of all that is done. We build diverse, inclusive, and winning teams that drive our business.

Bold Innovations – Experimenting with fresh ideas and innovative thinking that shape our industry, through product development, process improvements, and customer experiences. Being obsessed with the consumer, we embrace change to drive growth.

Care & Challenge – Fostering an open, transparent environment where team members can grow, share feedback openly, holding themselves and each other to high standards while maintaining a strong sense of support and camaraderie.

Expertise in our category – A deep understanding of our industry, customers, and market trends enabling us to stay ahead and turn challenges into opportunities. Curiosity, insight, and a willingness to learn and lead enables us to remain market makers.

If these qualities resonate with you, we’d love to connect and explore how you can be part of our team.

**Why join us?**

This is a place for people who are passionate about ice cream and are growth obsessed - both for the business and for themselves. People who act like an owner and drive our business end-to-end. People who are driven by success to deliver more than we ever thought we could!

You’ll thrive here if you value an inclusive culture, with low ego and hierarchy - and if you’re excited to continuously learn and challenge how we work, using digital, data, and new thinking to push us forward.

• Roles with real accountability and visible impact

• Free to move fast, experiment and challenge how things are done

• Continuous learning and development as the business grows

• Reward linked to performance and contribution.

Your career here is shaped by what you deliver, as you work across functions and markets and grow with the business.

**Ready to build the future of Ice Cream?**

If this sounds like the place where you'd thrive, we'd love to hear from you. Apply online and share your CV. We'll review your application and be in touch with the next steps.

If you are an individual with a disability and require assistance at any time during our recruitment process, please let your Talent Acquisition Partner know.

**Additional information**

The Magnum Ice Cream Company is an Equal Opportunity Employer. We embrace diversity and are committed to creating an inclusive environment where everyone can do their best work regardless of age, disability, gender identity, race, religion, sexual orientation, or any other protected characteristic.