IT Infrastructure Engineer

Location: Kochi, India

Job Description

JOB DESCRIPTION

Job title: IT Infrastructure Engineer
Location: Kochi (Onsite)
Contract: Permanent, full-time

About us:

Cyncly is a global technology powerhouse with 2,800+ employees and 70,000+ customers across 100+ countries and 46+ offices. Cyncly transforms the way customizable products and spaces are imagined, designed, sold, managed and made. Our end-to-end software solutions connect professional designers, retailers and manufacturers to the world's largest repository of product content. Today, our business spans across the Kitchen & Bath, Furniture, Window, Glass & Door, and Flooring industries with operations in North & South America, Europe, Asia Pacific and Africa.

Cyncly offers over 30 years of experience to deliver more value for our customers through an expanded portfolio of end-to-end solutions. Our global presence allows us to provide world-class support and sales with a local touch, providing the best possible customer experience.

Cyncly is now embarking on an exciting journey as we continue to expand through strong organic growth and complementary acquisitions, backed by leading growth private equity firms specializing in technology.

About the Role

The IT Infrastructure Engineer is a hands-on role responsible for implementing, managing, securing, and supporting IT infrastructure and Cloud Operations across Cyncly’s global environment.

The role combines CloudOps with ongoing operations, with a strong focus on Azure virtual machines, storage, networking, secure connectivity, monitoring, backup, and disaster recovery. The Engineer will translate approved designs into reliable production environments and provide advanced troubleshooting for cloud and network issues.

Experience with Cisco Meraki, Check Point firewalls, and Microsoft Hyper-V will be an added advantage.

Key Responsibilities

Azure Infrastructure Deployment and Operations

Deploy, configure, and administer Azure virtual machines, managed disks, availability configurations, and supporting Windows and Linux workloads.

Manage Azure Storage accounts, including Blob Storage and Azure Files, covering access controls, redundancy, lifecycle management, and data protection.

Deploy and support infrastructure-related Azure services, including Azure App Service, Key Vault, Azure Backup, and Azure Site Recovery.

Manage subscriptions, resource groups, resource naming, tagging, and resource lifecycle activities according to organizational standards.

Configure Azure Monitor, Log Analytics, alerts, and diagnostic settings to support availability, troubleshooting, and operational visibility.

Support capacity planning, resource sizing, performance tuning, and cost optimization.

Azure Networking and Secure Connectivity

Deploy and manage Azure Virtual Networks, subnets, network interfaces, IP addressing, and Network Security Groups.

Configure and troubleshoot virtual network peering, route tables, user-defined routes, and traffic flows between Azure, on-premises environments, and remote locations.

Implement and support Azure VPN Gateway, site-to-site and point-to-site VPNs, and hybrid connectivity.

Configure and administer Azure Bastion for secure administrative access to virtual machines.

Manage Azure DNS, Private DNS zones, Private Endpoints, and connectivity to Azure services.

Deploy and support Azure Load Balancer, Application Gateway, Web Application Firewall, Azure Firewall, and NAT Gateway, as required.

Troubleshoot routing, DNS resolution, VPN connectivity, latency, packet loss, and firewall-related issues.

Collaborate with security teams to implement network segmentation, access restrictions, and secure connectivity standards.

Automation, Security, and Operational Improvement

Develop and maintain automation using PowerShell, Azure CLI, Terraform, Bicep, or similar tools.

Apply Infrastructure as Code practices to improve deployment consistency and configuration management.

Implement role-based access control, managed identities, Azure Policy, and secure secret management in line with approved standards.

Support patching, vulnerability remediation, infrastructure hardening, and backup and recovery validation.

Use approved AI tools to assist with scripting, troubleshooting, documentation, and operational improvement, while protecting company information and validating outputs.

Project Delivery, Support, and Documentation

Deliver Azure and network infrastructure projects according to approved designs, schedules, budgets, and change management procedures.

Plan and execute infrastructure migrations, upgrades, and connectivity changes, including testing, rollback planning, and post-change validation.

Provide L3/L4 troubleshooting for escalated Azure and network incidents, perform root cause analysis, and implement corrective actions.

Maintain infrastructure diagrams, configuration records, deployment procedures, runbooks, and troubleshooting guides.

Coordinate operational handovers and knowledge transfer to support teams.

Participate in on-call support and planned maintenance outside standard working hours, as required.

Required Qualifications and Experience

Bachelor’s degree in computer science, Information Technology, or a related technical field, or equivalent practical experience.

Minimum of 6 years of hands-on infrastructure engineering experience, preferably 6–8+ years, with substantial experience in Azure administration and networking.

Strong practical experience deploying and supporting Azure virtual machines, storage accounts, Blob Storage, managed disks, monitoring, and backup services.

Hands-on experience with Azure networking, including VNets, subnets, NSGs, peering, routing, VPN Gateway, Bastion, DNS, and Private Endpoints.

Strong understanding of TCP/IP, subnetting, routing, switching, NAT, VPNs, firewalls, and network troubleshooting.

Experience administering Windows Server and Linux systems, including their networking and security configurations.

Proficiency in PowerShell or Azure CLI, with practical experience using an Infrastructure as Code tool.

Understanding of Microsoft Entra ID, Azure RBAC, managed identities, and least-privilege access.

Experience supporting production environments through incident management, change management, and structured troubleshooting.

Strong communication, documentation, and coordination skills, with the ability to work across global teams.

Preferred Skills and Certifications

Experience with Network, security policies, NAT, VPN configuration, logging, and troubleshooting.

Microsoft Hyper-V (Nice to have): Experience administering virtual machines, virtual switches, failover clusters, and host maintenance.

Experience with infrastructure migrations and backup and disaster recovery testing.

Familiarity with ITIL practices and ITSM platforms such as FreshService.

Relevant certifications such as Microsoft Certified: Azure Administrator Associate, Azure Network Engineer Associate, Cisco CCNA/CCNP, or Check Point CCSA/CCSE.

Working for us:

At Cyncly, we call our team OneCyncly, a reflection of how we work together as one, united by our purpose: powering businesses that bring spaces to life. Our strength comes from our diversity of experiences, perspectives, and skills - and we thrive when we work together with openness, trust, and respect.

Here, you’ll join a group of colleagues who take ownership, solve problems, and focus on making an impact. We embrace curiosity, welcome new ideas, and see mistakes as opportunities to learn. You’ll have the freedom to work flexibly and autonomously, supported by teammates and leaders who are committed to your growth.

We celebrate the different ways people contribute and encourage everyone - from every background - to bring their authentic self to work. Because when we collaborate, challenge each other, and share what we know, we build something better together.

If you want to work in a place where your ideas matter, your growth is valued, and your work shapes the spaces people live, work, and play in - come join us.

Job Info
Job Identification
2763
Posting Date
11/10/2026
Degree Level
Bachelor's Degree
Job Schedule
Full time
Locations
Kochi, Kerala, India
Workplace
Onsite
Region
APAC