IT Manager

Position

IT Manager

Department

Information Technology (IT)

Reports To

COO,

Location

Bilaspur, Gurugram (Haryana)

Grade / Level

Manager

Experience Required

8 – 12 Years

Key Responsibilities

• Hardware Management: Manage procurement, deployment, upkeep and repair of desktops, laptops, servers and peripherals; maintain the IT asset register, warranty/AMC records and plan timely upgrades.
• Software Installation & Management: Install, configure, update and license all software; ensure licence compliance, version control and timely patching.
• Operating Systems: Install, configure, image, upgrade and troubleshoot Windows client and server operating systems across the organisation.
• Printer Management: Manage network printers, scanners and plotters, including drivers, print sharing, consumables and vendor service.
• Firewall Management: Configure and monitor the firewall – rules, policies, VPN, web/content filtering and firmware updates – and review security logs regularly.
• Endpoint Management: Deploy and manage antivirus/EDR, patch management, USB/device control and data protection on all endpoints.
• User Management: Handle user onboarding/offboarding, accounts, access rights and password policies; run the IT helpdesk and provide timely user support.
• LAN / WAN / Network Management: Design, maintain and monitor LAN/WAN, switches, routers, structured cabling, VLANs and ISP links with failover to ensure maximum uptime across office, plant and project sites.
• Access Point (Wi-Fi) Management: Configure and manage wireless access points/controllers, SSIDs and guest access, ensuring reliable coverage across the office and plant floor.
• Server Management (AD Server): Administer Windows Server and Active Directory – domain, DNS, DHCP, Group Policy, file server – along with data backup and disaster recovery.
• Business Software Management: Support and maintain user and company-based software such as ERP/accounting, design (CAD) and production/machine software (e.g., Tulus on the automated sheet-metal lines), coordinating with vendors where needed.
• Microsoft 365 Administration: Manage the M365 tenant – user licences, Exchange Online mailboxes, Teams, SharePoint/OneDrive, MFA and security/compliance policies.
• IT Governance & Vendors: Define IT policies and documentation, manage the IT budget, vendors and AMCs, and report IT status and risks to management.

Key Skills & Competencies

• Strong hands-on knowledge of Windows Server, Active Directory, DNS, DHCP and Group Policy
• Microsoft 365 administration – Exchange Online, Teams, SharePoint/OneDrive, Intune
• Networking – TCP/IP, VLANs, routing & switching, VPN; firewall experience (Fortinet, Sophos, SonicWall or similar)
• Endpoint security, antivirus/EDR, patch management and backup tools
• Hardware troubleshooting of desktops, laptops, servers, printers and network devices
• Wireless access point and controller configuration
• Supporting ERP and business applications in a manufacturing environment
• IT asset management, documentation, budgeting and vendor management
• Problem-solving, clear communication and ability to lead IT support across multiple sites

Qualifications & Experience

• B.E./B.Tech (IT/CS/ECE), BCA/MCA, B.Sc (IT) or equivalent
• 8 – 12 years of experience in IT infrastructure management, with at least 3 years in a lead or managerial role
• Preferred certifications: CCNA, Microsoft 365 / MCSA, firewall certification (e.g., Fortinet NSE), ITIL
• Experience in a manufacturing or industrial organisation will be preferred
• Should be based in, or willing to work from, Bilaspur, Gurugram