Shape the future of risk and controls by safeguarding client data quality while building deep expertise, visibility, and career mobility in a global compliance environment.
As a Know Your Customer Quality Assurance Associate within the Quality Assurance Team, you conduct continuous reviews against internal standards, procedures, and regulatory requirements to ensure completeness and accuracy. You perform quality assurance reviews of new business and renewal records, as well as targeted testing across Know Your Customer activities, and document results in the case management system. You partner closely with Know Your Customer management, financial crimes compliance, and firmwide controls teams to identify issues, drive remediation, and sustain control improvements.
Job Responsibilities:
- Test the quality of approved Know Your Customer records against internal and quality assurance standards and record results in the case management system.
- Review the reliability and integrity of data collected and challenge the appropriateness of assumptions where appropriate.
- Perform quality assurance reviews on new business and renewal Know Your Customer records and complete targeted testing across Know Your Customer activities.
- Anticipate challenges in the testing process and initiate practical solutions to improve execution and outcomes.
- Identify issues, risks, and trends, complete root cause analysis, and recommend improvements to processes and controls.
- Present review outcomes and constructive feedback to stakeholders and monitor correction of critical defects through to closure.
- Collaborate with global partners to maintain consistency with the global quality assurance framework and governance approach.
- Incorporate regulatory requirements and best practices when supporting changes to processes and controls.
Required qualifications, skills, and capabilities:- Demonstrate 1+ years of experience in anti-money laundering risk management.
- Apply working knowledge of anti-money laundering regulations, compliance requirements, and industry best practices.
- Utilize strong analytical skills to evaluate complex client types and risk exposures.
- Bring experience in banking or a closely related industry.
- Communicate clearly through advanced written, verbal, and presentation skills.
- Articulate risk findings and escalate concerns promptly to relevant parties.
- Execute root cause analysis and risk analysis to support quality and control improvements.
- Operate effectively as a strong individual contributor within a control-focused environment.
Preferred qualifications, skills, and capabilities:- Show: "Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes."
ABOUT USJPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAMJ.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.
Global Investment Banking supports a broad range of corporations, institutions and governments by providing strategic advice, capital raising and risk management expertise.
