Lead Implementation Engineer

Location: Bangalore, India

# **As passionate about our people as we are about our mission.**

**Why Join Q2?**

Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.

**What Makes Q2 Special?**

Being as passionate about our people as we are about our mission. We celebrate our employees in many ways through our year-round Q2 ChangeMakers awards program and global moments of recognition and connection. We invest in the growth and development of our team members through ongoing learning opportunities, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun and giving back together. From company-wide volunteer days to events like our Q2 Homecoming Week—featuring learning, community service, and culture-building experiences—we create opportunities to connect, grow, and make an impact.

**SUMMARY**
We are looking for an experienced Salesforce professional with strong technical, implementation, and customer-facing capabilities. The role will work closely with clients, business stakeholders, partner teams, and internal engineering teams to understand business requirements, design appropriate solutions, and successfully implement Symphonix products on the Salesforce platform.

The individual will also act as a subject matter expert for Symphonix products, helping clients maximize product adoption and ensuring solutions remain scalable, supportable, and aligned with Salesforce best practices.

• **RESPONSIBILITIES**

Serve as a subject matter expert for Symphonix products and help clients maximize utilization of the Symphonix product suite, enabling smoother adoption and implementation.

• Work directly with customers, business stakeholders, and partner teams to understand business processes, challenges, and requirements.
• Gather and analyze business, functional, and technical requirements and translate them into scalable application solutions.
• Design and implement Salesforce-based solutions while considering platform capabilities, product standards, security, scalability, and long-term maintainability.
• Support application configuration, development, testing, deployment, maintenance, and enhancement activities.
• Troubleshoot and resolve defects and implementation issues while working collaboratively with internal engineering and customer teams.
• Understand APIs, integrations, and Salesforce security configurations and apply them appropriately within customer solutions.
• Assess customer-specific requirements and customizations, recommending solutions that maximize standard product capabilities wherever possible.
• Communicate technical concepts, solution approaches, risks, and trade-offs effectively to both technical and non-technical stakeholders.
• Demonstrate strong verbal and written communication skills with the ability to independently drive customer discussions and technical workshops.

**EXPERIENCE AND KNOWLEDGE**

• Typically requires a bachelor’s Degree in related field and 8+ years of experience
• Strong experience with Salesforce Sales Cloud and/or Service Cloud.
• Strong hands-on knowledge of Salesforce Apex, Visualforce, Flows, Triggers, Fields, Page Layouts, Record Types, Custom Settings, Dashboards, and Reports.
• Experience with Salesforce Lightning technologies, including Aura, Lightning Web Components (LWC), HTML, CSS, and JavaScript.
• Strong understanding of SOAP, REST, and Bulk APIs, Salesforce integration patterns, and integration best practices.
• Good understanding of Salesforce security, sharing, access controls, and platform governance.
• Experience working with development and delivery tools such as GitHub and Jira.
• Experience working across the complete implementation lifecycle, including requirements, solution design, development, testing, deployment, and production support.

*This position requires fluent written and oral communication in English.*

**Health & Wellness**

• Hybrid Work Opportunities

• Flexible Time Off

• Career Development & Mentoring Programs

• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents

• Community Volunteering & Company Philanthropy Programs

• Employee Peer Recognition Programs – “You Earned it”

Click [here](https://www.q2.com/careers) to find out more about the benefits we offer.

**Our Culture & Commitment:**

We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare—offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program ([see more](http://www.q2.com/community)). We believe in making an impact—in the industry and in the community.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.

**Mission**

Q2’s mission is to build strong and diverse communities by strengthening their financial institutions. That mission shapes the technology we build, how we serve our customers, and how we show up for each other.

**Vision**

We started with a straightforward belief: technology could fundamentally change how financial institutions serve their communities. More than 20 years later, that belief still drives us. Q2 delivers digital banking and lending solutions that help financial institutions deepen relationships, improve experiences, and grow. Across every department and region, Q2 team members bring creativity, collaboration, and purpose to building technology that makes banking stronger, easier, and more human.

**Culture & Values**

Q2’s culture is built by Q2ers and grounded in ten guiding principles that define how we show up for each other, our customers, and our communities.

We take our mission seriously. We also have fun doing it. Teams across the company work together to solve hard problems, move quickly, and make a real impact on the financial institutions and communities we serve. We’re also helping shape how AI is applied in financial services, bringing the same disciplined, banking-first approach Q2 has practiced for more than 20 years to this next chapter of innovation.