Leader, Enterprise Systems & Employee Technology

Location: Bangalore, Karnataka
Department: IT

This leader owns the invest side of Enterprise Systems & Employee Technology, focusing on planning, funding, delivering, and proving the value of technology investments. The role involves leading ESET's move from a standard delivery model to fully AI-enabled delivery.

Essential Responsibilities:

• Provide strategic oversight and management of program operations, ensuring alignment with organizational goals and driving innovation within the DCCE space.
• Oversee the traceability of data center assets, including power and space considerations, to ensure accurate planning and optimization driven by program outcomes.
• Partner with business unit teams to strategically plan and implement initiatives that address technical debt, optimize underutilized resources, and improve data center workload efficiency.
• Monitor and report on cloud-driven workload transformations, aligning efforts to optimize data center operations and reduce redundant resource utilization.
• Evaluate and refine processes within operations, leading initiatives to build and implement the next level of operational improvements.
• Manage and control production applications and services across all PayPal CN data centers, ensuring high availability and operational excellence.
• Ensure site reliability by leading efforts to resolve cross-border operational issues in collaboration with global, cross-functional teams.
• Create and implement robust processes to enhance production stability, leveraging software development to support production operations effectively.
• Lead system monitoring initiatives by establishing standard monitoring policies, supporting event processing, and driving timely issue resolution to maintain operational integrity.

Additional Responsibilities & Preferred Qualifications:

• Own the roadmap and operating model for moving ESET from standard delivery to fully AI-enabled delivery across the whole lifecycle.
• Define, stage by stage, where AI is applied, where humans decide, and how work hands off, with quality gates, traceability, and audit evidence at each stage.
• Own the delivery methodology and playbook that all value streams follow, replacing local approaches.
• Identify, standardize, and enable the AI tools for each delivery stage, working with platform owners.
• Reset estimation, level-of-effort conventions, capacity plans, and budget requests for AI-enabled delivery.
• Own the three-year and one-year planning cycles, turning ESET strategy and operating-model direction into plans each stream can execute against.
• Set how investments are categorized, prioritized, funded, and reviewed, with CapEx and OpEx treatment built into the standard.

Expected Qualifications:

• Program and portfolio leadership (8+ years in IT program management, portfolio management, PMO leadership, delivery transformation, or IT strategy).
• Delivery operating model and AI-enabled delivery.
• Technology planning and financial acumen.
• Working knowledge of delivery control and audit requirements.

Preferred Qualifications:

• Hands-on experience with AI tools across the delivery lifecycle.
• SAP S/4HANA or other large ERP transformation experience.
• Financial services or another regulated environment.
• PMP, PgMP, SAFe, or Technology Business Management credentials.