Who We Are
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.
The Role
Your Role
As a Mainframe Batch & Console Operator at Kyndryl, you'll solve complex problems and identify potential future issues across the spectrum of platforms and services. Monitor and manage IBM z/OS production environments by performing console monitoring, system health checks, IPL support, and daily operational activities, while troubleshooting batch processing issues related to JCL, scheduling, datasets, and job execution to ensure high availability, stability, and operational excellence.
What You Will DO
- Monitor and manage batch job processing, job scheduling, and workload execution across the z/OS mainframe environment.
- Administer and support ZEKE job scheduling, including job setup, dependency management, schedule maintenance, forecasting, and production cycle management.
- Perform console operations, monitor system messages, respond to alerts, and execute operational commands following established procedures.
- Identify, analyze, and resolve batch job failures, abends, and scheduling issues to minimize business impact and meet SLA commitments.
- Coordinate with application, infrastructure, and support teams to ensure timely execution of critical production processes.
- Monitor daily production activities, perform start-of-day and end-of-day checks, and ensure successful completion of batch cycles.
You will work with a talented team of professionals and collaborate on exciting projects that are shaping the future of our industry. Your Future at Kyndryl As a Computer Operator, you will be interacting and collaborating with cross-functional teams which makes identifying career paths with Kyndryl easy. Whether you want to delve into the intricacies of automating complex processes, drive essential systems, or ensure top-notch delivery to our customers, there is a path for you - and we're invested in paving the way.
Your future at KyndrylAs a Mainframe Operator, you will be interacting and collaborating with cross-functional teams which makes identifying career paths with Kyndryl easy. Whether you want to delve into the intricacies of automating complex processes, drive essential systems, or ensure top-notch delivery to our customers, there is a path for you - and we're invested in paving the way.
Who You AreYou're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
Required Technical and Professional Expertise - 3 to 5 years of experience in Mainframe Operations with strong production support expertise.
- Mandatory 2+ years of hands-on experience in ZEKE and CA7 batch scheduling tools.
- Provide Level 2 Batch Support, including JCL analysis, troubleshooting, and job recovery.
- Monitor and maintain production operating system resources, devices, and batch processing environments.
- Perform root cause analysis, incident resolution, escalation management, and recovery procedures for production systems.
- Execute automated system startup/shutdown activities and restart production subsystems such as CICS, IMS, DB2, and IDMS.
- Monitor scheduled batch jobs, resolve scheduling conflicts, and support change management activities to ensure seamless batch operations.
Preferred Technical and Professional Experience- Monitor systems regularly for outstanding messages, batch abends, and operational issues to ensure stable production processing.
- Work from Chennai or Bangalore locations and provide support in a 24x7 rotational shift environment.
- Proactively identify process improvement opportunities and raise tickets with the appropriate support teams for resolution.
- Quickly assess issue severity, prioritize incidents, and initiate timely escalations when required.
- Demonstrate strong troubleshooting capabilities to resolve production and batch-related issues efficiently.
Being YouThe "Kyn" in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don't meet every requirement, we encourage you to apply. We believe in growth, and we're excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That's The Kyndryl Way.
What You Can ExpectYour career with us isn't just a job-it's an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health-because we know that when you feel your best, you do your best.
From your very first day, you'll dive into impactful work that powers the systems our customers rely on every day. You won't just contribute-you'll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.
We're here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you'll have everything you need to thrive and evolve. You'll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities-from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you'll be part of a culture that values empathy, restless learning, and a devotion to shared success.
We want you to thrive here-and we're committed to helping you do just that. Ready to make an impact? Join us and help shape what's next.
Get Referred! If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
