Mainframe Print Support Administration

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role
As a System Administrator at Kyndryl, you'll solve complex problems and identify potential future issues across the spectrum of platforms and services. You'll be at the forefront of new technology and modernization, working with some of our biggest clients - which means some of the biggest in the world.There's never a typical day as a System Administrator at Kyndryl, because no two projects are alike. You'll be managing systems data for clients and providing day-to-day solutions and security compliance. You'll oversee a queue of assignments and work directly with technicians, prioritizing tickets to deliver the best solutions to our clients.One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. You'll also get the chance to share your expertise by recommending modernization options, identifying new business opportunities, and cultivating relationships with other teams and stakeholders. Does the work get challenging at times? Yes! But you'll collaborate with a diverse group of talented people and gain invaluable management and organizational skills, which will come in handy as you move forward in your career.Your future at KyndrylEvery position at Kyndryl offers a way forward to grow your career, from Junior System Administrator to Architect. We have opportunities for Cloud Hyperscalers that you won't find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Who You Are

You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.

Key Responsibilities

• 10+ years in mainframe systems support with solid working knowledge of Distributed print software and/or Mainframe print software .
• Print software support & Output management:
• Strong hands‑on experience in Install, configure , Upgrade and maintenance of mainframe print support products both IBM and ISV.
• Knowledgeable of planning activities related to upgrades, development testing, systems architecture and migration planning.
• Maintain JES2/JES3 print routing policies (classes, forms, FSS writers, NJE/NJI routing, VTAM, LTERMs, destinations).
• Configure and tune output queues, writer startup/shutdown behavior, error recovery, and reprint/hold/release workflows.
• Manage PSF (Print Services Facility) , provide creation and modification of AFP resources (pagedef, formdef, overlay, page segment, fonts)
• Integrate additional IBM/Vendor ISV print components as required.
• Solid understanding of z/OS operations (SDSF, console, JES commands), NJE, TCP/IP print protocols.
• Familiarity with certificate/TLS enablement for IP PrintWay Extended and secured endpoints.
• Exposure to capacity planning for spool volumes and print throughput.
• Knowledge on below products are required: LRS Software (VPS, VPSX, VSV, VPSMPX, VMCFVTAM and DRSV) , SF & AFP resources (pagedef, formdef, overlay, page segment, fonts)
• Infoprint , CMOD, Solimar, MVS, JES Print

• Daily monitoring of the print queues to manage capacity.
• Lead incident triage for JES/print failures (writer abends, device errors, transform failures, network issues).
• Partner with infrastructure teams to ensure HA/DR for print services (redundant writers, alternate destinations, cross‑site routing);
• Participate in DR tests.
• Maintain change records, risk/impact analyses, validation/back‑out plans, and post‑implementation reviews.
• Create and Maintain standard print workflow, runbooks, and design docs for security controls, and operational procedures.

Kyndryl is the world's largest provider of IT infrastructure services serving thousands of enterprise customers in more than 60 countries.

We design, build, manage and modernize the mission-critical information technology the world depends on every day. Our business quite literally powers the vital systems that run banks, stock markets, airlines, automotive and healthcare companies, governments and more.

Kyndryl is at the heart of progress — dedicated to helping companies and people grow strong. With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Our people are actively discovering, co-creating, and strengthening.