Manager - Revenue Operations (Strategy and Transformation)

Location: Gurgaon, India
Department: Operations

Mastercard is seeking a dynamic and strategic leader to join its Revenue Operations organization as Manager – Strategy & Transformation.

The role will support the evolution of the operating model, lead high-impact transformation initiatives, and enable scalable, efficient, and insight-driven Revenue Operations across the global business.

Key responsibilities include:

• Strategy & Operating Model Evolution: Define and evolve the Revenue Operations strategy and target operating model aligned with business growth priorities.
• Transformation & Program Leadership: Lead and execute enterprise-wide transformation initiatives across areas such as deal lifecycle management, order-to-cash, and revenue assurance.
• Process Optimization: Identify, design, and implement process simplification and automation opportunities across Revenue Operations.
• Insights & Performance Management: Establish robust performance metrics and KPIs to track operational health and transformation impact across RevOps workstreams.
• Stakeholder Engagement & Change Management: Partner with RevOps leadership and cross-functional stakeholders to align on priorities and support execution.

The ideal candidate will combine strategic thinking, operational expertise, and execution rigor to translate business priorities into actionable programs that enhance productivity, customer experience, and revenue realization.

Qualifications & Experience: ~6-10 years of experience in Strategy, Transformation, Consulting, or Revenue/Sales Operations Proven track record of leading large-scale transformation programs in complex, matrixed organizations Strong understanding of end-to-end revenue lifecycle (sales, contracting, order management, billing, revenue assurance) Demonstrated ability to influence senior stakeholders and drive cross-functional alignment Experience with Business Process Engineering and Digital Transformation Strong analytical and problem-solving skills with a data-driven mindset Excellent communication and executive presentation skills Experience in B2B Services / SaaS environments Familiarity with tools such as Salesforce, O2C, Business Process Management, Workflow automation Global experience working across multiple regions (e.g., LAC, NAM, EMEA, APAC)