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ServiceNow Manager must have prior experience in Client Facing Solution Architect role.
Candidates should have prior working experience in ServiceNow Implementation projects only (Not enhancements, Managed services)
Minimum 10 years of IT experience with at least 7 years specifically in ServiceNow implementation and transformation projects (excludes managed services or enhancement projects).
Extensive hands-on experience in designing and developing multiple ServiceNow applications such as ITSM, GRC, SecOps, HRSD, CSM etc.
Strong leadership skills with proven experience in managing complex, multi-stakeholder ITSM or other process deployments.
Deep understanding of ITIL framework and other IT management tools
Demonstrated success in delivering projects using agile methodologies, preferably in a scrum-based environment.
Solid knowledge of ServiceNow integration frameworks and APIs.
Demonstrated ability to work effectively under pressure and meet demanding deadlines.
Exceptional verbal, written communication, and presentation skills with the ability to lead teams and work collaboratively.
Strategic thinker capable of setting goals, driving team initiatives, and fostering high-performance teams.
Proactive in practice building through business development support, talent acquisition, and innovation.
The ServiceNow manager will join the high performing ServiceNow implementation team, this team works only on ServiceNow implementation & transformation projects
Lead a team of 7-10 key members in successfully implementing ServiceNow applications tailored to client requirements across diverse industries.
Design and architect complex technical solutions on the ServiceNow platform, aligning with client business needs across IT and enterprise functions.
Actively participate as a Senior Solution Architect and hands-on contributor in critical implementation tasks when needed.
Champion innovation initiatives by identifying and implementing novel automation solutions and best practices to improve efficiency and system effectiveness.
Manage overall team performance including coaching, mentoring, career development, and talent retention aligned with KPMG frameworks.
Support sales and pre-sales activities by collaborating with business development teams—crafting proposals, demonstrating technical capabilities, and participating in client presentations.
Lead and contribute to practice development efforts including hiring, resource planning, rewards, and recognition programs.
Drive a chosen practice development focus area such as innovation, pre-sales enablement, talent acquisition, or resource management.
Foster a collaborative environment, enabling knowledge sharing and continuous improvement across teams.
Ensure adherence to agile methodologies, driving projects within scrum teams under time-sensitive conditions.
Interface with multiple stakeholders, managing expectations, and ensuring transparent communication throughout project lifecycle.
Must-Have Certifications
Certified System Administrator (Mandatory)
CIS (Certified Implementation specialist (Preferred)
ITIL Certifications (desired)
Scrum master (Preferred)
Experience & Background
B-Tech/BCA/MCA/MBA
10+ years of IT industry experience.
Most Accounting & Finance Jobs posts in Gurgaon ask for 3–6 years of experience (40% of 184 that say).
From live job posts on CoreHRx, updated 14 Nov 2026. Skill figures count posts that list their skills; salary figures only posts that show a salary.
The post does not state the pay. As an estimate, comparable posts on CoreHRx advertise ₹4.5L – ₹12L a year (typical for Accounting & Finance Jobs in India, 289 posts).
The post asks for 10 Yrs experience.
In Gurgaon, Bangalore.
It is a full time job.
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