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Role at a glance
You will
Administration and support of the enterprise Citrix environment
Citrix server patching and lifecycle management
Incident, problem and escalation management
Experience
3–5 years
Must-have skills
PowerShell
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Job description
Location: Chennai, India Department: Engineering
ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.
As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.
As an Operations Engineer III at ICON, you will contribute to our client services function, working collaboratively to deliver high-quality outcomes across our clinical programmes.
Infrastructure Components Under Support
Citrix Delivery Controllers
Citrix StoreFront
Citrix Director
Citrix Licensing
Citrix Gateway / NetScaler
Citrix VDA
Machine Catalogues
Delivery Groups
MCS
Citrix Policies
Citrix Printing
Citrix Profile Management
Core Responsibilities
Administration and support of the enterprise Citrix environment
Citrix server patching and lifecycle management
Incident, problem and escalation management
Root Cause Analysis for complex Citrix issues
Management of Citrix-related MDP and MyDesk services
Resolution of issues escalated from EUS and other support teams
Performance optimisation and platform stability
Technical documentation and operational improvements
Participation in change implementation and maintenance activities
Technical Requirements
Must Have
3-5 years Citrix administration experience
Citrix Virtual Apps and Desktops
StoreFront
Director
Delivery Controllers
Machine Catalogues
Delivery Groups
MCS
Citrix Policies
Windows Server administration
Active Directory
Group Policy
PowerShell
Patching and vulnerability remediation
Troubleshooting enterprise Citrix environments
Nice To Have
FSLogix
NetScaler
Certificate Management
Automation
Rewards & Benefits
ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.
Benefits may include:
Competitive base salary and performance related incentives
Health and wellbeing programmes including medical, dental, and vision coverage where applicable
Retirement and pension plans
Life assurance and disability coverage
Employee assistance programmes and wellbeing resources
Learning and development opportunities through structured training and career pathways
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Questions you may be asked
Tell me about yourself.
Explain the four pillars of object-oriented programming.
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