Operations Team Member - WBG OPERATIONS (OPS)

Description

We are seeking a proactive and detail-oriented professional to join our WBG Operations team at the Customer Service Desk. The ideal candidate will have hands-on experience in banking operations, particularly in RTGS/NEFT transactions, fund transfers, and tax payments. This role requires strong communication skills, a customer-centric approach, and proficiency in Excel to support daily operational tasks and client servicing.

Key Responsibilities

• Handle end-to-end processing of Working Capital products including:
  • Cash Credit (CC)
  • Overdraft (OD)
  • Bank Guarantee (BG)
  • Letter of Credit (LC)
  • Bill Discounting and Supply Chain Finance
• Process limit setup, maintenance, renewals, enhancements, and closures in core banking systems.
• Perform documentation scrutiny, covenant monitoring, and compliance checks as per sanction terms.
• Conduct Due Verification Unit (DVU) checks and property-related verification activities wherever applicable.
• Ensure timely booking, disbursement, modifications, and servicing of working capital facilities.
• Coordinate with Business, Credit, Legal, Compliance, Audit, and Branch teams for transaction processing and issue resolution.
• Monitor operational controls and ensure compliance with internal policies, RBI guidelines, and regulatory requirements.
• Manage customer queries and escalations within defined TAT.
• Support audits, inspections, compliance reviews, and closure of audit observations.
• Identify process improvement opportunities and drive automation initiatives to enhance operational efficiency.
• Prepare MIS, operational dashboards, and productivity reports for management review.

Eligibility

• Graduate in Commerce, Finance, Banking, or related discipline.
• MBA/PGDM preferred.
• 4–7 years of experience in Working Capital Operations, Credit Operations, Trade Finance Operations, or Banking Operations.

Required Skills

• Strong understanding of working capital products and banking operations.
• Knowledge of sanction conditions, loan documentation, and operational risk controls.
• Experience in DVU checks, property verification processes, and documentation review.
• Good analytical, stakeholder management, and communication skills.
• Proficiency in MS Excel and banking applications.
• Ability to work in a high-volume operational environment while maintaining accuracy and compliance.

Key Competencies

• Customer Focus
• Risk & Control Orientation
• Process Excellence
• Attention to Detail
• Problem Solving
• Team Collaboration
• Ownership & Accountability

Responsibilities
Handle and process RTGS, NEFT, fund transfers, and tax payments efficiently at the branch, mid-office, or front office level. Provide prompt and accurate support to customers and internal teams regarding transaction status, payment issues, and operational queries. Ensure compliance with internal policies and regulatory guidelines during transaction processing. Maintain and update transaction records and reports using Excel and internal banking systems. Collaborate with other departments to resolve discrepancies or escalations related to customer transactions. Monitor transaction queues and ensure timely execution of all payment instructions. Assist in audits and internal reviews by providing necessary documentation and reports. Continuously identify areas for process improvement and contribute to enhancing service delivery.