Operations Team Member - WBG OPERATIONS (OPS)

Description

We are seeking a proactive and detail-oriented professional to join our WBG Operations team at the Customer Service Desk. The ideal candidate will have hands-on experience in banking operations, particularly in RTGS/NEFT transactions, fund transfers, and tax payments. This role requires strong communication skills, a customer-centric approach, and proficiency in Excel to support daily operational tasks and client servicing.

Key Responsibilities

• Process and authorize trade finance transactions including:
  • Letters of Credit (LCs)
  • Bank Guarantees (BGs)
  • Bills Collection
  • Export & Import Documentary Credits
  • Trade Loans and Remittances
• Ensure compliance with UCP 600, ISBP, URDG, FEMA, RBI guidelines, and internal policies.
• Review trade documents and identify discrepancies.
• Manage transaction processing within agreed TATs and service standards.
• Handle customer, branch, and stakeholder queries effectively.
• Monitor operational risks and implement control measures.
• Prepare MIS, productivity reports, audit responses, and exception tracking.
• Support internal and external audits and ensure closure of observations.
• Drive process improvement and automation initiatives.
• Guide and support junior team members and assist in workload management.

Eligibility Criteria

• Graduate/Post Graduate in Commerce, Banking, Finance, or related disciplines.
• 4–7 years of experience in Trade Finance Operations.
• Good understanding of Import/Export Operations, LCs, BGs, Documentary Collections, and International Trade regulations.
• Knowledge of SWIFT messages and trade finance systems.
• Strong analytical, communication, and stakeholder management skills.

Key Competencies

• Trade Finance Knowledge
• Operational Risk & Control
• Regulatory Compliance
• Team Management
• Process Improvement
• Customer Focus
• Attention to Detail
• Problem Solving & Decision Making

Responsibilities
Handle and process RTGS, NEFT, fund transfers, and tax payments efficiently at the branch, mid-office, or front office level. Provide prompt and accurate support to customers and internal teams regarding transaction status, payment issues, and operational queries. Ensure compliance with internal policies and regulatory guidelines during transaction processing. Maintain and update transaction records and reports using Excel and internal banking systems. Collaborate with other departments to resolve discrepancies or escalations related to customer transactions. Monitor transaction queues and ensure timely execution of all payment instructions. Assist in audits and internal reviews by providing necessary documentation and reports. Continuously identify areas for process improvement and contribute to enhancing service delivery.