Oracle Fusion HCM - Business Analyst

The Oracle Fusion HCM Business Analyst provides expert functional support for Oracle Fusion HCM applications, ensuring stable operations and high-quality user support across global HR processes. The role focuses on incident resolution, root cause analysis, release validation, business process support, integrations, reporting, and continuous improvement of HCM services.

Key Responsibilities

Oracle HCM Application Support

Provide Level 2 support for Oracle Fusion HCM modules including: Core HR, Talent Management ,Performance & Goals ,Compensation, Absence Management, Recruiting and Learning

Support related:

• Integrations and interfaces , OTBI and BI Publisher reports ,Fast Formulas, HDL/HSDL data loads

• Security roles and workflow configurations

Analyze incidents from an end-to-end business process perspective and assess impacts on connected systems.

Business Process Support

Support global Hire-to-Retire processes including:

• Hiring, Transfers, Promotions, Terminations and Rehires

• Position and Workforce Management

• Time and Absence Management

• Performance and Talent Cycles

• Compensation Reviews

• Payroll Operations and Reconciliations

• HR Reporting and Workforce Analytics

Incident & Problem Management

• Resolve application issues within agreed SLAs.

• Perform root cause analysis for recurring incidents.

• Work with technical teams, Oracle Support, and vendors to resolve complex issues.

• Identify permanent fixes and contribute to problem management initiatives.

• Create and maintain knowledge articles and troubleshooting guides

Release & Change Support

• Support Oracle quarterly releases.

• Perform impact assessments and regression testing.

• Support UAT and hypercare activities.

• Validate integrations, reports, security, and critical business processes after deployments.

Continuous Improvement & Automation

• Identify opportunities to simplify and automate support activities.

• Contribute to AI-enabled support, knowledge management, and operational efficiency initiatives.

• Drive standardization and service improvement across HCM support processes.